Job Description: We are seeking a Customer Success (CS) Analyst who will serve as the guardian of the B2C customer experience at Spotlar. This professional will manage the entire post-sales relationship process, overseeing and tracking all stages—from contract signing to key handover—to ensure customer satisfaction upon final delivery. Your role is to guarantee that the journey of transforming an off-plan property into a move-in-ready apartment is seamless, transparent, and delightful. Responsibilities and Duties * Serve as the primary point of contact for B2C customers throughout the entire post-sales and post-delivery process, ensuring proactive, empathetic, and agile communication. * Conduct onboarding for new customers, aligning expectations and explaining the steps of the Spotlar customer journey. * Monitor interior design and construction project progress alongside internal teams, keeping customers informed through periodic reports. * Proactively identify and resolve potential questions or concerns during the customer journey, acting as a liaison between customers and technical departments (Architecture, Engineering, and Finance). * Track customer health and satisfaction metrics (e.g., NPS), collecting feedback to continuously improve processes. * Ensure successful final property delivery, confirming alignment between the delivered outcome and customer expectations. Requirements and Qualifications * Prior experience in Customer Success (CS), Customer Experience (CX), or consultative post-sales support. * Excellent verbal and written communication skills (ability to translate technical terminology for customers). * Strong negotiation and conflict-resolution skills with a problem-solving focus. * High level of organization and ability to manage multiple customers/projects simultaneously. * Bachelor’s degree completed in Business Administration, Marketing, Communications, Architecture, or related fields. 2512170202551922005