Customer Service Supervisor

Description

Job Summary: We are seeking a Customer Service Supervisor to lead the team, ensure service excellence, and support sales and logistics departments. Key Highlights: 1. Supervise and guide the customer service team 2. Ensure service quality and customer satisfaction 3. Resolve complex requests and support sales strategies Customer Service Supervisor Location: Rua Arcadianos – Pachecos, Palhoça/SC Employment Type: CLT (Permanent Contract) * Working Hours Monday to Friday: 12 PM to 8 PM Sundays: 2 PM to 8 PM Day Off: One Sunday per month Job Description We are seeking a Customer Service Supervisor to lead the team, ensure service excellence, monitor performance indicators, and support sales and logistics departments, ensuring efficient processes and a strong focus on customer satisfaction. Key Responsibilities Supervise and guide the customer service team; Monitor performance indicators (KPIs), sales targets, and business results; Ensure service quality, prioritizing customer satisfaction and loyalty; Handle complex requests, complaints, and challenging situations; Train, develop, and evaluate team performance; Support the sales department in sales strategies and customer relationship management; Ensure compliance with procedures, internal policies, and service standards; Prepare reports and present results to management; Verify and control order issuance in coordination with logistics; Generate sales reports for the procurement department. Requirements: 1–3 years of experience in this role or related fields; Leadership and team management skills; Strong communication, organizational, and analytical abilities; Proactive profile with a results-oriented mindset. Benefits Lunch provided by the company