Technical Support Assistant

Description

Job Summary: The professional will provide customer support, resolve inquiries, and contribute to customer satisfaction and retention in a relaxed, results-oriented environment. Key Highlights: 1. Relaxed environment focused on results 2. Customer support at a technology innovation company for the fashion industry 3. Individual development opportunities **Job Description:** ---------------------- Our name says it all: we are Audacious! It's in our DNA, alongside Collaboration and focus on Results! At Audaces, we foster a relaxed team environment with supportive, friendly colleagues. Challenges are overcome collectively — and we love that! There is room for individual growth, because when we grow individually, we all grow together! Audaces is a world reference in technological innovation for the fashion industry. For over 30 years, we have developed easy-to-learn, easy-to-use, and easy-to-maintain solutions that accelerate fashion design, development, and production. Our products also meet the needs of other industries, such as upholstery, footwear, furniture, and other flexible materials. What will you do? Provide customer support via communication channels including e\-mail, phone, and chat, identifying the nature of received requests; Resolve customer inquiries related to installation, activation, and usage of systems and equipment, ensuring full customer satisfaction; Register and monitor service tickets using the ERP system, forwarding them to appropriate departments as needed; Identify opportunities for additional sales and customer training needs; Cultivate a customer success culture by adhering to Audaces' established service quality standards, proactively addressing and resolving any customer questions or concerns; Contribute to achieving customer retention goals and the Net Promoter Score (NPS); Inform customers about Audaces' service policies, ensuring complete transparency and clarity in all interactions; Prepare reports to identify improvements in products and processes. **Mandatory Requirements:** ------------------------------ Currently pursuing a bachelor’s degree in Information Systems, Fashion, Business Administration, Computer Science, Commercial Management, Managerial Processes, or Executive Secretarial Studies; Intermediate-level Microsoft Office suite; Basic Windows configuration skills; Customer service experience; **Desirable Requirements:** -------------------------- Audaces products (desirable) Negotiation skills (desirable) Intermediate Spanish and/or English and/or Italian (desirable) **Employment Type:** -------------------------- CLT **People with Disabilities (PCD):** -------- INDIFFERENT **Benefits:** --------------- Meal/Voucher allowance (VA/VR), Birthday day off, Two monthly mental health sessions via Zenklub, Total Pass, Unimed health insurance, Life insurance, Dental plan, Transportation voucher (VT), Breakfast, Parking, PPL (Paid Personal Leave), Flu vaccine, No dress code, Discount partnerships, Celebratory gifts. **Work Location:** ---------------------- AUDACES FLORIANOPOLIS \- Hybrid **Working Hours:** ------------------------ 8:00 AM to 5:30 PM