The Customer Service Assistant will be responsible for providing support and guidance to customers, ensuring a positive and efficient experience. This professional will serve as the first point of contact, addressing inquiries, providing information about our services, and routing requests to the appropriate departments. **Responsibilities:** \- Providing high-quality customer support via phone, email, chat, or other communication channels; \- Providing information regarding products, services, deadlines, and terms; \- Identifying customer needs and referring them to the appropriate department or specialist when necessary; \- Logging and tracking support tickets, ensuring all requests are addressed within established timeframes; \- Performing other duties related to the role. **Requirements:** \- Completed high school education; \- Strong communication skills and clear diction; \- Proactive attitude; \- Proficiency with Microsoft Office Suite; ***Preferred Qualification:*** \- Residing near the central region of Florianópolis. **Benefits:** \- Meal allowance; \- Transportation allowance; \- Life insurance; \- Health plan \- Unimed; \- Gympass membership; \- On-site or online workplace fitness classes three times per week; \- Fresh fruit provided at the office; \- Monthly team-building events; \- Birthday day off; \- Fuel allowance; \- Sports incentive program. **Working Hours:** Monday to Friday, from 8:00 AM to 12:00 PM and from 1:30 PM to 6:00 PM **Work Modality:** In-person **Work Location:** Rua Pastor William R. S. Filho, 452 \- Itacorubi \- Florianópolis/SC Job Type: Full-time CLT position Salary: R$1,660.00 \- R$2,200.00 per month Benefits: * Medical assistance * Commercial partnerships and discounts * Life insurance * Meal allowance * Food voucher * Transportation allowance Selection Questions: * What is your expected salary? * Are you available to work in-person in the Itacorubi neighborhood, Florianópolis/SC?