IT Assistant

Description

Job Summary: Ensure stability, security, and high availability of all the company’s technological tools—both software and hardware—by managing infrastructure, network, access controls, assets, and vendors. Key Highlights: 1. Management of software and hardware stability and security 2. Focus on infrastructure scalability and high availability 3. User support and endpoint security management **Description** Ensure stability, security, and high availability of all the company’s technological tools—both software and hardware. **Main Responsibilities:** * **Infrastructure Scalability**: Ensure that the technology infrastructure (servers, cloud, internet links) supports technological demands. * **Internal Network** – Configuration and maintenance of internal computer networks, whether wired or Wi-Fi; * **Access Policies** – Maintenance of data access policies and credentials for operating systems. * **High Internet Availability** – Ensure that internet links and load balancing meet operational requirements. * **Asset Management**: Ensure proper operation of equipment (servers, desktops, laptops, peripherals, mobile phones, etc.) by anticipating replacements and upgrades before failures occur. * **Technology Vendor Management**: Direct interface with technology vendors, including internet service providers, IP telephony providers, and ERP/WMS technical support. * **Service Desk (User Support)**: Resolve daily hardware, operating system, email, and marketing tool access issues reported by users. * **Backup and Endpoint Security**: Monitor daily backups and ensure all endpoints have up-to-date antivirus and firewalls.