Receptionist

Description

About the position Receive and provide direct customer service in person or by phone, clarifying inquiries, completing, registering, and verifying various documents. **Responsibilities and duties** * Follow work instructions specified in the company's standard operating procedures manual; * Maintain equipment and the workplace organized and ensure their proper upkeep; * Serve customers by providing all necessary support services, either in person or by phone; answer customer questions and clarify doubts regarding clinic operations; * Receive and register orthodontic documentation, radiographs, and supplementary examinations; * Schedule, monitor, and manage patient appointments during retention, eruption, or temporary absence periods; * Occasionally confirm appointment times for customers who did not receive SMS notifications; * Occasionally schedule appointments for new patients and those currently undergoing treatment; * Reschedule appointments for customers who missed their consultations; * Receive customer payments for services rendered and record transactions in the management system; * When handling cash receipts, prepare a cash reconciliation report for the company’s administrative supervisor; * Assist customers in using the self-service kiosk; * Provide personalized service to customers/accompanying persons waiting in the reception area; * Promote thematic and promotional campaigns to customers, guiding procedures, clarifying doubts, distributing gifts, etc.; * Regularly monitor ambient temperature and background sound levels, as well as TV and radio in waiting rooms; * Accurately record and objectively relay messages to respective departments/sectors within the company; * Monitor PABX operation and redirect incoming calls to appropriate departments/sectors; * Occasionally contact new patients to schedule their first consultation; \- Monitor the operation of the self-service kiosk; * Ensure general organization, cleanliness, and hygiene of the department; * Participate in technical and/or behavioral training programs provided by the company. **Requirements and qualifications** * Completed high school education; * Intermediate computer skills; * Customer service experience; * Basic mathematical calculation skills. Competencies * Communication: Verbal fluency; clear diction; writing and grammar proficiency; communication skills; negotiation. * Social: Interpersonal relationships; teamwork; ability to interact with the public; friendliness. * Behavioral: Empathy; ethics; proactivity; initiative; commitment; conflict management; assertiveness; discretion; dynamism; responsibility. * Organizational: Time management; planning and organization. Employment type: Full-time, permanent CLT contract Compensation: R$1\.978,00 \- R$2\.300,00 per month Benefits: * Dental care coverage * Meal allowance * Food voucher * Transportation voucher Workplace: On-site