Reception Agent

Description

If your purpose is to inspire people to care for people, you are in the right place! Founded in Brasília by biochemists Janete Vaz and Sandra Soares Costa, Grupo Sabin has been operating in the market for 38 years. We have become a reference group in Diagnostic Medicine, offering over 7\.300 health services, including clinical analyses, imaging diagnostics, vaccination, and executive check-ups. Sabin also operates in Primary Health Care (PHC) through Amparo Saúde and launched Rita Saúde last year—a health service integration platform. We are recognized across Brazil and Latin America as one of the Best Companies to Work for over 18 consecutive years. Our strong organizational culture is rooted in an environment of respect, development, diversity, and inclusion. We have over 6\.700 employees and operate across 12 states and the Federal District, with 323 units distributed from north to south of the country. Would you like to learn more about our brand? Visit www.sabin.com.br or follow us on our official social media channels: LinkedIn Sabin Medicina Diagnóstica \| Instagram @sabinmedicinadiagnostica \| Facebook Sabin Medicina Diagnóstica \| **Responsibilities and Duties** * Provide empathetic and high-quality customer service at business units and/or other designated locations; * Register/update customer information in the service management system; * Request authorizations from health insurance providers according to each provider’s established policy; * Serve customers by considering all necessary information required to perform tests, following the company-defined process; * Negotiate with customers regarding fees and payment methods (in accordance with the company-aligned process); * Perform other duties relevant to the position; * Ensure confidentiality and security of information, complying with information security and data protection policies and regulations. **Requirements and Qualifications** * Completed high school education; * Strong interpersonal skills; * Effective communication abilities; * Negotiation and persuasion capabilities; * Prior experience in customer-facing roles is desirable. **Additional Information** * **Everyday Benefits:** Transportation Allowance or Fuel Assistance, Meal Voucher or Food Allowance; * **Health and Well-being Benefits:** Health and Dental Plans, Extended Maternity and Paternity Leave, Life Insurance; * *Benefits are subject to change.* A healthcare reference, distinguished in people management and female leadership, committed to sustainable best practices and active in the communities where it operates, Grupo Sabin was founded in Brazil’s federal capital in 1984 by two entrepreneurs—Janete Vaz and Sandra Soares Costa—with courage and determination. Today, it employs approximately 7,000 professionals united by the purpose of inspiring people to care for people. Present in 14 states plus the Federal District, the company delivers healthcare services with excellence, innovation, and socio-environmental responsibility across 354 units distributed from north to south of the country. Grupo Sabin’s health ecosystem integrates a portfolio of businesses covering clinical analyses, imaging diagnostics, anatomical pathology, genomics, immunization, and executive check-ups. Additionally, it includes primary care services, contributing to population health management through coordinated care programs and pathways via Amparo Saúde, and the health service integration platform—Rita Saúde—a digital solution partnering with pharmacies, physicians, and other healthcare professionals to promote quality, efficient access to healthcare. To foster entrepreneurship in healthcare, Grupo Sabin launched SkyHub.Bio in 2020—a dedicated innovation hub promoting and developing startups, encouraging partnerships, knowledge exchange, and the creation of business models grounded in science, efficiency, and customer experience to advance the healthcare sector. As a solid national company with a visionary outlook, well-established values, and a genuine commitment to ESG principles—and delivering healthcare and well-being services to support customers’ health journeys across Brazil—Grupo Sabin maintains the Instituto Sabin. Since 2005, the Institute has implemented impactful social initiatives in communities where the company operates, focusing on improving quality of life, well-being, and prosperity while fostering social innovation. To date, the Institute has positively impacted over 1.6 million people and 902 social organizations. Explore our selection processes and stay updated on available positions across Sabin units nationwide. After all, we invest in carefully designed processes to attract individuals who align with our purpose and values. *Stay alert and avoid scams! We do not charge any fees at any stage of our selection processes.*