Responsible for resolving low/medium/high-complexity issues in the shortest possible time, aiming to ensure customer satisfaction and the proper functioning of tools, in compliance with the company's established standards and policies. **Responsibilities and Duties** * Provide customer support and assistance for the company's commercial software via phone, chat, and ticketing systems, identifying customer needs and proposing optimal solutions for functional queries and business rule-related issues raised by software users. * Perform initial triage of support tickets, categorizing and prioritizing requests according to established procedures. * Document applied solutions and contribute to the internal knowledge base. * Escalate highly complex issues to the next support level when required. * Guide customers on the correct usage of the company's commercial software. * Participate in training and upskilling sessions to deepen understanding of the system and support processes. * Maintain effective communication with end users and internal teams. * Execute bulk data adjustments and generate customized reports based on customer requirements. * Investigate incidents using log analysis and database queries. * Attend customer meetings to better understand their needs and deliver appropriate solutions when necessary. **Requirements and Qualifications** * Knowledge of SQL. * Bachelor’s degree in Information Technology or related fields. * Prior experience in customer service and technical support. * Proactive professional profile. * Strong interpersonal skills. * Excellent verbal and written communication skills. **Additional Information** * Flexibility. * Relationship-building ability. * Commitment to Customer Satisfaction. * Dynamism. * Organization and conciseness. * English or Spanish. ### **Ready to Renew the World?** **Hello, nice to meet you!** We are part of Veolia Group, a global leader and reference in environmental solutions. With a history spanning over 170 years, our company delivers comprehensive, innovative services for water supply and management, waste treatment, and renewable energy for cities and industries. Here, in an inspiring and challenging environment, we respect the diversity and talent of all our employees, believe in the power of people to change the world, and continue forging the best path toward building a better future. We are seeking professionals who make a difference, are committed to ecological transformation, and value a culture increasingly responsible toward the planet and sustainable development. So—do you identify with this purpose? Do you want to create a positive impact on the world? #### **Join us in building the future!** #### **\#JoinVeolia** **Veolia Group** **Become part of the world-leading environmental solutions company, present across 5 continents with over 220,000 employees.** **TOGETHER, OPTIMISTIC AND DETERMINED!** ------------------------------------- Our employer brand is defined by collaboration, optimism, and forward-looking vision. Here, we believe diversity and workplace climate are essential to building a better future. Therefore, we maintain dedicated global metrics on these topics. Through the international **WeDo** program, we commit to professional equality, aiming to foster workforce diversity across all positions and promote women’s inclusion in leadership roles. Additionally, we focus on employee well-being, treating health and safety as non-negotiable values and offering benefits such as Dr. Alper and WellHub. All Veolia opportunities are inclusive for persons with disabilities. Apply now and join the company driving ecological transformation!