CUSTOMER SUPPORT ASSISTANT

Description

Job Summary: An operational support professional responsible for direct customer service, performing various tasks to ensure customer satisfaction and operational support. Key Highlights: 1. Direct customer support for Level I and II requests 2. Supporting analysts with more complex requests 3. Maintaining customer satisfaction and supporting operations **Job Description:** ---------------------- An operational support professional responsible for direct customer service, performing activities such as registration, commercial support, contractual modifications, handling inquiries, and resolving complaints at initial and intermediate levels. Ensures correct execution of routines, supports analysts with more complex requests, and guarantees timely updates of information in systems. Plays an essential role in maintaining customer satisfaction and supporting departmental operations, contributing to the continuity and quality of relationships. Key Responsibilities: Provide customer support for Level I and II requests (basic inquiries and complaints); Perform service registrations, modifications, and deactivations; Support issuance and updating of contracts, invoices, and fiscal notes; Support onboarding processes and basic training; Monitor simple operational indicators and report inconsistencies; Conduct customer follow-up during regularization or cancellation processes; Support analysts in more complex case handling. **Mandatory Requirements:** ------------------------------ Currently pursuing a bachelor’s degree in Business Administration, Law, Commercial Management, or related fields; Previous experience in customer service (in-person, telephone, or digital) is a plus; Intermediate-level computer skills and Microsoft Office proficiency; Completed high school education; Strong verbal and written communication skills; Organized, proactive, and detail-oriented. **Preferred Requirements:** -------------------------- Familiarity with CRM systems or customer service tools is preferred. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Salary:** ------------ $2,500\.00 **Benefits:** --------------- UNIMED health insurance (100% company-subsidized); Dental insurance (100% company-subsidized); Partnerships with universities and English language schools; Transportation allowance or mobility assistance; Wellhub (Gympass) partnership; Fresh fruits and daily coffee; Modern and comfortable work environment; Free psychological support; Birthday day off; Childcare allowance; Newborn gift; Meal allowance or food voucher. **Work Location:** ---------------------- Trindade, Florianópolis\-SC. **Working Hours:** ------------------------ 8:00 AM to 5:00 PM \| Monday to Friday **Additional Information:** --------------------------- Since 2003, our companies Publicações Online and PROMAD have innovated in the legal market, delivering quality, technology, and efficiency to transform work routines. We are part of the North American Dura Software Group. With over 200,000 registered lawyers and a client portfolio including Brazil’s largest law firms and corporations, we continuously seek talents who share our purpose: unlocking human potential and building successful journeys with our clients. Join our team!