




Job Summary: A professional responsible for managing incidents, controlling departmental fees, ensuring compensation processes, maintaining updated systems, and safeguarding quality and compliance. Key Highlights: 1. Incident and compensation claim management 2. Maintenance and updating of electronic systems 3. Compliance with ISO 9001, ISO 14001, and SASSMAQ **Description:** '\- Ensure timely response to incidents occurring at the unit and those involving regional agents; – Ensure occurrence reports are properly filed and finalized; – Control departmental fees; – Ensure customers are informed and receive appropriate guidance regarding their situation; – Ensure compensation processes are properly prepared; – Maintain electronic systems with up-to-date information; – Disseminate work instructions related to the department to promote best practices within the company; – Perform duties in a manner that supports quality objectives and ensures sector process effectiveness; – Support leadership as needed in people and task management within the department; – Propose analyses and improvements for the department; – Provide objective and reliable information; – Maintain workplace cleanliness and organization. – Adhere to the Code of Ethics and Conduct, and operate strictly within rigorous Compliance boundaries, in full conformity with all applicable laws, regulatory standards, and internal policies; – Commitment to meeting requirements of key quality and environmental certifications, such as ISO 9001, ISO 14001, and SASSMAQ. **Remuneration Notes:**


