Receptionist

Description

Job Summary: The professional will welcome patients, schedule appointments, manage leads, and optimize schedules to support clinic growth and patient satisfaction. Key Highlights: 1. Professional and friendly patient reception 2. Strategic lead management and appointment scheduling 3. Appointment schedule optimization and patient retention tracking **Description and Responsibilities:** **Working Hours:** 9:00 AM to 12:00 PM and 1:00 PM to 6:00 PM // Sat: 8:00 AM to 12:00 PM **Experience Level:** Professional **Employment Type:** Full-time – CLT Receive and welcome patients professionally and courteously; schedule and follow up on appointments; execute strategic actions to convert leads into clients, contributing to clinic growth and patient satisfaction. Ensure execution in accordance with company-established standards. Receive patients at the clinic, both in person and by phone, providing prompt and efficient service; Clarify inquiries regarding services, pricing, and availability, ensuring a positive experience; Proactively and responsively engage with leads generated through marketing campaigns or referrals; Maintain updated records and track the lead conversion funnel—from initial contact through appointment scheduling—and ensure patient retention; Ensure achievement of established targets; Monitor and document reasons for non-conversion, where applicable, to inform strategic adjustments; Manage consultation and follow-up appointment schedules, optimizing time slots to avoid conflicts and reduce cancellations; Confirm appointments in advance and monitor no-shows, rescheduling as needed; Register and update patient data in the clinic’s system; Generate reports related to patient visits, lead conversions, and patient satisfaction; Assist in organizing documents and files related to patient care; Support clinic promotional campaigns by contacting leads acquired via social media, advertisements, or events; Emphasize the clinic’s service differentiators during interactions. Job Type: Full-time CLT Benefits: Meal Voucher Transportation Voucher **Requirements:** Completed high school education. Prior experience in the field. Must be of legal age. **Benefits:** Commission, Meal Voucher, Transportation Voucher