E-commerce Analyst

Description

Job Summary: Professional responsible for end-to-end management of e-commerce operations, digital marketing, and customer support, ensuring efficiency and performance. Key Highlights: 1. Comprehensive management of e-commerce and marketplace operations 2. Digital marketing, SEO, and campaign management 3. Focus on data analysis, reporting, and strategic support Daily updates of dashboards, Trello, and control spreadsheets. Order invoicing and issuance of simplified NF\-e. Label release and pickup requests on marketplaces. Inventory updates and synchronization in Bling and marketplaces. Shipment, return, and cancellation tracking. Technical support for marketplace platforms. Listing, maintenance, and correction of product listings and items (photos, descriptions, SKUs, tax information). FULL inventory management (product deactivation and activation). Printing of documents, labels, and shipping materials. Responding to inquiries and complaints on marketplaces, WhatsApp, Instagram, and Facebook. Sales closure via WhatsApp (orders, invoices, and freight). Monitoring of returned or cancelled order incidents. Post\-sales support (warranty shipments, reverse PAC, returns). Creation and updating of social media content (Instagram, Facebook, TikTok, and WhatsApp). **Marketing material production and editing:** posts, videos, banners, flyers, newsletters, and marketing emails. Management of advertising campaigns, remarketing, and marketing automation. Performance metric analysis and campaign reporting. **SEO:** content optimization for search engines. Market, competitor, and trend research. Support for events, trade fairs, and promotional materials. Freight and e\-commerce service quotations. Competitor pricing and sales index mapping. Preparation of performance reports and insights for company strategy. Sales team support with materials and presentations. Coordination with advertising agencies, designers, and suppliers. Monday to Thursday 07:30 to 12:00 12:45 to 17:18 Friday 07:30 to 12:00 12:45 to 16:03 Minimum education level Completed high school Ongoing or completed undergraduate degree in Marketing is a plus.