Junior Support Consultant

Description

Job Summary: The Support Consultant will provide assistance to customers and representatives, clarifying doubts and resolving issues to ensure a positive experience. Key Highlights: 1. Focus on continuous improvement of company customer service processes and products. 2. Proactivity and focus on customer satisfaction. 3. Freedom to work flexibly and autonomously. **Location:** Caxias do Sul – Hybrid **Employment Type:** CLT **Working Hours:** 42h/week **People with disabilities are welcome at Cyncly!** **About Us** Cyncly is a global technology powerhouse with over 2,400 employees and more than 70,000 customers across 100+ countries. Cyncly transforms how customizable products and spaces are imagined, designed, sold, managed, and manufactured. Our end-to-end software solutions connect professional designers, retailers, and manufacturers to the world’s largest product content repository. Today, our business spans the Kitchen & Bath, Furniture, Windows, Glass & Doors, and Flooring industries, with operations across North and South America, Europe, Asia-Pacific, and Africa. With over 30 years of experience, Cyncly delivers greater value to our customers through an expanded portfolio of end-to-end solutions. Our global presence enables us to deliver world-class support and sales with a local touch, ensuring the best possible customer experience. Cyncly is embarking on an exciting journey as we continue expanding through strong organic growth and complementary acquisitions, backed by leading technology-focused private equity firms. **About the Role** As a Support Consultant, you will be responsible for providing assistance to our customers and representatives, clarifying questions and resolving usability-related issues with our product, ensuring a positive and efficient experience. **Key Responsibilities** * Assist our customers in clarifying questions or providing support regarding identified difficulties, with emphasis on registrations; * Contribute to the continuous improvement of customer service processes and company products; * Negotiate with other organizational areas to define priorities and response timelines appropriate for customers. **Requirements and Qualifications** * Completed or ongoing undergraduate degree in Business Administration, Architecture, carpentry and construction methods experience, or related fields; * Experience in commercial routines, particularly supporting SaaS solutions; * Knowledge of Promob Catalog; * Customer service experience; * Proactive profile, focused on customer service and satisfaction. Preferred Qualification: Intermediate English. * **What We Offer** * Nationwide Unimed Health Plan (extended to dependents); * Nationwide Unimed Dental Plan (extended to dependents); * Alelo Tudo (you can allocate the amount flexibly between meal and food benefits!); * Transportation allowance or remote work stipend; * Gympass/Wellhub; * ZenKlub and Pet Health Plan (Guapeco); * Education assistance for Undergraduate, Postgraduate | MBA | Master’s | Doctorate programs; language learning assistance; access to global corporate education platforms (e.g., LinkedIn Learning, Cyncly Academy); plus dedicated budget for training, courses, and workshops relevant to your area of expertise; * GNC Cinemas discount; * Pharmacy and nearby restaurant discounts; * Partnerships with higher education institutions and language schools; * Birthday Day Off as a gift; * MetLife Life Insurance; * Extended maternity and paternity leave; * Company-provided work equipment; * Annual PLR (Profit and Result Sharing); Cyncly Store – simplified purchases for corporate items. * **Working With Us** At Cyncly, we call our team OneCyncly—a reflection of how we operate as one unified team, driven by our purpose: empowering businesses that bring spaces to life. Our strength lies in the diversity of experiences, perspectives, and skills—and we thrive when working with openness, trust, and respect. Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on generating impact. We value curiosity, welcome new ideas, and view mistakes as opportunities for learning. You’ll enjoy the freedom to work flexibly and autonomously, supported by colleagues and leaders committed to your development. We celebrate diverse contributions and encourage everyone—regardless of background—to bring their authenticity to the workplace. Because when we collaborate, challenge each other, and share knowledge, we build something better—together. If you’re looking for a place where your ideas are valued, your growth is encouraged, and your work transforms the spaces where people live, work, and play—join our team.