JUNIOR SERVICE ANALYST

Description

Job Summary: The professional will monitor the execution of technical services, manage deadlines and service orders, assist in customer service, and prepare performance reports. Key Highlights: 1. Opportunity to develop skills and expand knowledge 2. Make a difference in a company that values diversity and inclusion 3. Join a team that celebrates individuality and mutual respect Join Us in Building the Future of Mobility! At **AUTOMOB**, we breathe passion for automobiles. We are a 100% Brazilian company driven by talent, enthusiasm, and the contagious energy of our employees. Here, challenges become opportunities, and your voice has the power to shape the future of the dealership sector in Brazil. We are **leaders** in the industry, with a strong presence across the entire national territory. From light vehicles to heavy machinery, from financial services to insurance and consortiums, we offer an integrated universe of solutions for our customers. With over **190 stores spread across 12 states and 65 cities**, we represent iconic brands such as BMW, Honda, Volkswagen, Toyota, JLR, Volvo, BYD, GWM, Ford, VW/MAN, Valtra, Fendt, and many others. Imagine yourself working with the largest brand portfolio in the segment nationwide, alongside more than 5,000 passionate and engaged professionals. At **AUTOMOB**, you will have the opportunity to develop your skills, expand your knowledge, and build a successful career in a dynamic and challenging environment. We offer comprehensive solutions for our customers, from vehicle sales to after-sales services such as workshops, bodywork, and painting. If you are passionate about cars, eager to learn, and seeking a place where your ideas are valued, AUTOMOB is your destination! Accelerate with us and make a difference in a company that values diversity and inclusion in all forms. Join us and become part of a team that celebrates individuality and mutual respect. **Responsibilities and Duties** * Monitor the execution of technical services performed on machines and equipment; * Manage deadlines, service orders, and contracts related to services; * Assist in customer service by clarifying doubts and providing information about services; * Record and monitor complaints and warranty requests; * Support the preparation of performance reports and service indicators; * Maintain communication with commercial, technical, and logistics departments to align requirements; * Assist in controlling costs and materials used in services; * Collaborate in organizing and planning the service team’s activities; * Perform other administrative tasks related to the service area as needed. **Requirements and Qualifications** * Currently enrolled in or graduated from a Bachelor’s degree in Business Administration or related fields. * Driver’s license category B; * Flexible availability; * Technical or complementary courses in service management, maintenance, or customer service are desirable. **Additional Information** **PEOPLE ARE OUR BUSINESS, AND THAT’S WHY WE VALUE OUR EMPLOYEES IN MULTIPLE WAYS!** We also offer the traditional benefits you already know. But we want to show you that we go beyond. Learn more! * **TUNED IN TO YOU:** Specialized support for our employees and their families via a 24-hour hotline offering psychological, health, social, family, financial, and/or legal assistance—all with absolute confidentiality. * Extended **Maternity** and **Paternity Leave** + **Newborn Kit** for new mothers and fathers. * We understand how important children’s and adolescents’ education is. Here at **AUTOMOB**, we help with purchasing the **school supply kit** for our employees’ children. * Our employees enjoy exclusive access to a **discount platform** for travel, culture and entertainment, services, gastronomy, education, and wellness. * Through the **AUTOMOB University**, our employees learn and accelerate their professional development, becoming protagonists of their own careers.  * We recognize and value our **veteran employees** who celebrate work anniversaries. Employees with **over 15 years** receive an especially grand celebration. * **Mom’s Corner:** A dedicated space located at our headquarters in Itaim Bibi and at our Administrative Headquarters in Mogi das Cruzes, designed for mothers returning from maternity leave who wish to **continue breastfeeding**. The space provides all necessary **items for expressing and storing breast milk, with privacy and comfort.** **** * **Totalpass:** Access to an extensive network of gyms and mental health and nutrition services, promoting healthy habits and well-being. * **Pet Love:** To care for your four-legged family member too, we include a special benefit for this beloved member of your family. Do you identify with this position? Explore our open positions, apply, and let’s grow together within this company that expands every day. A dream launched in 1995 with our first Volkswagen dealership gained momentum and evolved into Brazil’s largest and most diversified dealership group. Our brand and product portfolio spans light vehicles—both new and used—to agricultural machinery, yellow-line equipment, and diverse services meeting our customers’ needs. Today, we represent 35 brands across these varied segments. Our devotion to service is embedded in our culture; we have a highly skilled team that shares our core values: PEOPLE, CUSTOMERS, SIMPLICITY, OWNER MINDSET, SUSTAINABILITY, AND PROFIT. In 2021, we began our consolidation process with the creation of AUTOMOB, but it was in 2024 that we unified all dealership companies and operations under a single entity. Today, we operate over 200 stores across 13 Brazilian states, supported by a team of nearly 7,000 employees. Are you interested and ready to join our Group? Then **accelerate with us**! We are a diverse company that promotes diversity across all positions, regardless of gender, sexual orientation, race, religion, or disability.