Post-Construction Technical Analyst

Description

Job Summary: We are seeking professionals to provide post-delivery technical support to clients, conducting inspections, diagnostics, reporting, and repair management to ensure customer satisfaction. Key Highlights: 1. Opportunity for professional development and skill enhancement 2. Participation in impactful projects that make a difference 3. Specialized technical support and client relationship management Description: We are looking for professionals passionate about contributing to operational excellence. By joining us, you will have the opportunity to grow and enhance your skills while participating in impactful projects that make a difference. Take the next step in your career! Responsibilities and Duties * Conduct initial technical support to clients during the post-delivery period, scheduling and performing unit inspections. * Diagnose and classify client requests, identifying their validity and the optimal solution for each case. * Prepare and present detailed technical reports, including photographic records and expert assessments of identified defects. * Schedule and supervise repair work execution, ensuring quality, adherence to deadlines, and customer satisfaction. * Manage technical service requests via the Mobuss software, keeping all process stages updated. * Serve as the primary point of contact for clients throughout the support process, maintaining clear, proactive, and courteous communication. * Enter requests, purchase orders, contracts, and invoices using the SIENGE software. Requirements and Qualifications * Completed degree in Civil Engineering; * Proficiency in SIENGE. 2512180202551924580