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Job Summary: The professional will develop, structure, and train a customer service and support model for the retail store network of one of Latin America's largest furniture manufacturers. Key Highlights: 1. Opportunity at a modern custom furniture manufacturing plant 2. Develop a customer service model for a retail store network 3. Company with international reach If this position resonates with you, submit your resume and seize the opportunity to join one of the most advanced custom furniture manufacturing plants in the Americas! We want you on our team! **Responsibilities and Duties** Develop, structure, and train a customer service and support model for the retail store network. **Requirements and Qualifications** **Required** * Experience in customer service (preferably in premium retail or the furniture/design sector). **Additional Information** **Benefits** * Competitive compensation aligned with the role; * On-site cafeteria \- lunch; * Free breakfast; * Education Assistance \- Technical Courses, Undergraduate and Postgraduate Studies; * Language Assistance; * Health Insurance \- Tacchimed and Unimed; * Dental Insurance; * Childcare Assistance; * On-site Medical and Dental Care; * Free On-site Psychological Support; * Partnerships: restaurants, gas stations, optical stores, educational and language institutions, clinics, laboratories, physicians, and pharmacies; * Group Life Insurance; * Good Card; * Workplace Gymnastics; * Birthday Gift; * Christmas Gift; * Celebratory Events and Gifts for annual holidays; * Chartered Transportation in Bento Gonçalves, Garibaldi, Carlos Barbosa, Caxias do Sul, and Farroupilha; * Infrastructure: Free Parking, Market4u (self-service market), and Leisure Area at the company; * Company Furniture Projects with discounts. From Bento Gonçalves to the world, Unicasa is recognized as one of the largest and most technologically advanced furniture manufacturers in Latin America. With three brands reflecting distinct lifestyles — Dell Anno, New, and Casa Brasileira — we deliver thoughtfully designed solutions for those seeking more than functionality: beauty, authenticity, comfort, and well-being for everyday life. We operate through an authorized dealer network and stores across Brazil and globally. Our portfolio reflects the diversity of contemporary consumption styles and expands further via corporate and export channels. For four decades, we have proudly been part of thousands of stories. FACILITY Within an industrial park exceeding 50,000 m², Unicasa transforms raw materials into exceptional living experiences. The factory operates a fully automated, personalized, and *just-in-time* system, adaptable to the requirements of each product line. One of our standout features is the Lacca painting line — a high-standard process utilizing imported automotive technology, delivering furniture with uniform gloss, flawless finishes, and quality in every detail. GLOBAL REACH \- FROM BENTO GONÇALVES TO THE WORLD Since 2002, Unicasa has charted international routes and today serves over 10 countries, operating 80 exclusive stores that bring Brazilian design beyond borders. But Unicasa’s expansion isn’t limited to geography. In 2012, the company went public on B3’s Novo Mercado — Brazil’s highest corporate governance standard — demonstrating its commitment to solidity, transparency, and innovation in management. Always focused on the future, Unicasa continues investing in cutting-edge industrial processes, intelligent management, and brands that understand, inspire, and connect with people’s lifestyles and needs.
