Description
Job Summary:
Professional responsible for managing customer relationships and success, building loyalty programs, proposing improvements, and ensuring a positive product experience.
Key Highlights:
1. Focus on building and maintaining customer loyalty programs
2. Opportunity to propose continuous improvement in the Customer Success area
3. Management and analysis of engagement metrics and success journeys
Description:
* Bachelor's degree in Business Administration, International Trade, Marketing, Advertising and Public Relations, Systems Analysis, or related fields;
* Experience in customer service;
* Knowledge of customer lifecycle processes, such as: Sales, Customer Service, Customer Success, Support, or Customer Relationship Management;
* Strong communication skills;
* PREFERRED QUALIFICATIONS
* Knowledge/experience in the luxury market;
* Basic knowledge of Customer Experience;
* Develop the customer loyalty program;
* Maintain successful customer relationships;
* Propose continuous improvement for the Customer Success area;
* Continuously evaluate customers in the database to ensure a positive product experience;
* Manage and analyze engagement metrics;
* Design and manage success journeys;
* Prepare departmental presentations;
* Conduct brand satisfaction surveys;
* Regular interaction with franchises and partner stores;
* Analyze product performance data;
* Provide support to franchises and partner stores regarding the technical assistance platform;
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