MONITORING TECHNICIAN - OPEN POSITION

Description

Job Summary: Monitor IT tools, analyze and resolve incidents, and provide support to customer service centers. Key Highlights: 1. Monitoring of IT infrastructure and communication systems 2. Analysis and implementation of workaround solutions for failures 3. Support to Customer Service Centers and Customer Support Centers (SAC) **MONITORING TECHNICIAN** **Job Description:** Responsibilities: Open incidents in the Service Desk / Remain constantly vigilant for irregular behaviors detected in monitoring tools / Analyze and implement workaround solutions to resolve failures, maintaining a record of all actions taken in the incident ticket opened in the CONTRACTOR's Service Desk / Act as support to Customer Service Centers and Customer Relationship Management (SAC), responding to incidents escalated to the Monitoring team / Diagnose, correct, or escalate incidents identified in this environment—both online transactions and batch processing—to appropriate resolution teams. **Requirements:** Requirements: Computer networks and communication protocols; Operating systems: Windows, Linux, Android, and iOS; Computer virtualization environments; Microsoft networking and TCP/IP; ITIL Foundations – v2 certification or higher; Service Desk structure; Experience handling IT infrastructure and communication monitoring tools; Experience analyzing contextual service dashboards; Proven experience in support and/or help desk activities; Demonstrated knowledge of commercial transaction authorization processes within the Acquiring Network, covering all modules and routines relevant to executing assigned tasks, with proven experience **Minimum Education Level:** High School Diploma **Work Schedule:** Work schedule: 44 hours per week. We currently have two positions scheduled from 2:00 PM to 10:00 PM and one position scheduled from 10:00 PM to 6:00 AM (night shift allowance applies for this schedule). **Benefits:** Salary: R$ 1\.750,00\. Benefits: Transportation allowance; Meal allowance; SESC membership; Life insurance. *Apply through the Divulga Vagas portal!* Follow Divulga Vagas on Instagram: @divulgavagas.oficial