Operations Supervisor

Description

Job Summary: A professional responsible for guiding and training teams, analyzing operational data, supervising tools, and ensuring service quality delivered to customers, pursuing continuous improvement. Key Highlights: 1. Operational team guidance and training 2. Information quality analysis and control 3. Management support to achieve results Guide the operational team in performing tasks and resolving issues, training them for effective autonomous interventions. Analyze, plan, organize, and control the quality of information supporting staff interventions. Support the Operations Manager in achieving results, assisting in goal planning. Supervise, control, and provide necessary tools for staff to perform proper interventions, conducting periodic audits to ensure appropriate usage and prevent misuse. Conduct customer visits to assess satisfaction levels regarding services delivered, taking corrective actions when undesirable service quality occurs. Participate in customer service evaluation meetings to identify improvement opportunities, verify outstanding items, and explore potential new business opportunities. Conduct performance evaluations with the team to ensure their qualification meets Pontes' quality standards. Analyze operational indicators to achieve targets established within the company's objectives and policies. Employment Type: Full-time, Permanent CLT Compensation: R$5.000,00 - R$6.000,00 per month Benefits: * Medical insurance * Meal allowance * Transportation allowance