Job Summary: A Functional Analyst acts as a bridge between business areas and technology, gathering and refining requirements with a focus on delivering aligned solutions and leveraging AI. Key Highlights: 1. Acting as a bridge between business areas and technology for digital transformation. 2. Focus on delivering aligned solutions and leveraging Artificial Intelligence. 3. Participation in a multidisciplinary team driving Telefônica Vivo’s digital transformation. **Vice Presidency:** Chief Information Officer **Directorate:** Retail & Corporate Tech Directorate Work Location: Remote This is the area responsible for managing information security systems to deliver even greater quality, flexibility, and agility. The result is an increasingly digital, secure company offering more robust value propositions to our customers. Does this resonate with you? Then this opportunity is for you. As a Functional Analyst, you will act as a bridge between business areas and technology teams, performing functional requirement elicitation, analysis, and refinement—with a focus on delivering solutions aligned with organizational needs, incorporating Artificial Intelligence as a strategic lever in your day-to-day work. You will join a multidisciplinary team actively driving Telefônica Vivo’s digital transformation. **Responsibilities and Duties*** Ensure all requirements for optimal customer experience are captured (including non-functional requirements); * Be the person orchestrating the maturation of business needs; * Conduct interviews, workshops, and interactive sessions with stakeholders to understand processes, identify improvement opportunities, and translate business demands into functional requirement specifications; * Develop and maintain high-quality functional requirement documentation—including process flows, functional and non-functional requirement specifications, acceptance criteria, and business rules; * Record epics, features, and user stories in the tool; * Support alignment across multidisciplinary teams, promoting a shared understanding of business needs and contributing to backlog construction and priority definition (aligned with business goals); * Collaborate with business teams, business leaders, and engineering to ensure business needs are understood and incorporated into deliverables; * Support definition of automated and non-automated testing strategies, ensuring clear acceptance criteria and structured, institutionalized quality metrics within the scope of this role; * Leverage Artificial Intelligence as a strategic lever in daily activities. **Requirements and Qualifications*** Degree in technology-related fields—e.g., Systems Analysis, Computer Science, Software Engineering, or related disciplines—is a plus; * Knowledge of information security technologies and solutions; * Skills in requirements analysis/elicitation, process design, and translating business needs into functional specifications; * Experience recording and maintaining epics, features, and user stories in lifecycle tools (e.g., Azure DevOps/Jira), and participating in ceremonies with multidisciplinary teams; * Ability to work collaboratively in teams and strong interpersonal communication skills; * Knowledge of system integration, APIs, microservices, event-driven architecture, etc.; * Knowledge of Cloud environments (public, private, hybrid), including IaaS, PaaS, and SaaS models; * Bonus: JavaScript programming knowledge; * Intermediate English (desirable). **Additional Information** At Vivo, we spare no effort in supporting and valuing our employees—not only offering excellent benefits, but also flexible ones. **Here’s what we offer you:** * Choose the ideal benefit for you and your dependents via a digital platform featuring multiple categories: Gym, Meal Voucher (VR), Food Allowance (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; * Corporate mobile phone. Yes—a brand-new smartphone for you! * Unlimited voice and data plan! Yes—unlimited! With Brazil’s best mobile network, now even faster with Vivo’s 5G! * An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; * Eligibility for annual Bonus or Profit Sharing (PPR); * Plan your future through our Private Pension Plan; * Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; * Thrive in an environment that respects your personality, dress style, and individuality—you can be authentically you. \#VemdeVocê * Work remotely. \#FullMobility * Enjoy flexible working hours; * Take a day off (Day Off) to celebrate your birthday; * Join one of the largest corporate volunteer programs to help transform the world; * Access our Educational Development Program, which offers partnerships with educational institutions at discounted rates, certifications, and online courses; * Accelerate your career through our Internal Recruitment Program—available in Brazil or abroad, as we operate in over 17 countries! \#VivoMinhaCarreira * Benefit from a series of initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a better quality of life! Our employees have access to nutritionist consultations, psychologists, social workers, telemedicine, and much more! All our positions are open to people with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and individual potential! \#VivoDiversidade We are part of the Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole—building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization, and real-time decision-making capabilities—putting them in control of their digital lives, safely and reliably—all backed by Vivo’s renowned quality. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the entire organization, seeking to connect with the most innovative and collaborative ways of working. We strive to foster a diverse and inclusive environment that stimulates creativity, drives innovation, and boosts engagement. We believe that **diversity**—in people, experiences, cultures, behaviors, skills, and attitudes—is a key differentiator that reflects the society we live in. We run a robust internal program grounded in five pillars: Gender, LGBTI+, Race, Persons with Disabilities (PcD), and 50+—to ensure a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. We believe the path to delivering the best experience to our customers begins with delivering an excellent experience to our employees. **\#VemPraVivo**