Customer Success

Description

Job Summary: We are seeking a Customer Success professional to ensure customer satisfaction and retention, optimize their performance, and identify growth opportunities. Key Highlights: 1. Focus on relationship and results to ensure customer satisfaction 2. Build long-term partnerships and optimize customer performance 3. Drive customer retention and base growth Do you enjoy interacting with people and focus on results and customer experience? We are looking for a **Customer Success** professional to accompany our customers’ journey, ensure their satisfaction and retention, and identify growth opportunities within the customer base. **Responsibilities:** * Ensure customers achieve exceptional results through the use of our services. * Build enduring partnership relationships. * Support the onboarding process and ongoing engagement, monitoring executed actions. * Assist in continuously optimizing and improving our customers’ performance. * Support business acceleration strategies and actively drive customer retention. **Requirements:** * Completed or ongoing undergraduate degree (Business Administration, Marketing, Communications, or related fields) * Prior experience in customer service, Customer Success, or related areas * Strong verbal and written communication skills * Relationship-building and customer portfolio management skills * Proficiency with digital tools (CRM, customer support platforms, etc.) * Experience in technology, marketing, or service companies (preferred) On-site position in Marília/SP