An Information Technology company is seeking a Customer Success Analyst professional in Marília. **Responsibilities:** Provide customer support via WhatsApp, Email, and Google Meet. Deliver technical and functional support, identifying user questions, issues, and requests. Offer quick, clear, and concise solutions to ensure customer satisfaction. Lead the onboarding process and post-implementation follow-up for the application. Log all support interactions and updates in the internal tracking system. Conduct basic training sessions for user groups. Route technical requests to the development team and perform follow-up until resolution. Collect feedback, analyze improvement suggestions, and contribute to the creation of support materials, FAQs, and tutorials. Previous experience as a Customer Success Specialist, Customer Success Consultant, Customer Success Coordinator, or Customer Success Manager may indicate alignment with some of the activities associated with this position. **Desired Qualifications:** **Education:** Completed high school **Experience:** Relevant experience required **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Contract: Permanent – On-site. * Schedule: Full-time * Working hours: Monday to Friday, from 09:00 to 18:00.