Handle user support tickets for network, computer issues, involving assembly, repairs, and configuration of equipment and the use of available hardware, software, and network points. Train users on available applications. Perform equipment maintenance and upkeep. Register network access and usage through the IT user registration form. Install upgrade software via the IT user registration form. Carry out adaptations and modifications to improve equipment performance. Monitor, prioritize, escalate, classify, categorize, resolve, and close incidents, requests, or events. Job type: Freelance / Contract Contract duration: 2 months Payment: R$120.00 - R$125.00 per day