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Job Summary: A professional to lead and guide service teams in high-end resorts, ensuring service excellence and guest satisfaction, with an emphasis on innovation and growth. Key Highlights: 1. Leadership and guidance of waiter and commis teams 2. Ensuring service standards and quality in food and beverages 3. Focus on guest satisfaction and problem resolution At GAV Resorts, we are driven by passion, innovation, curiosity, discovery, and agility. We live these experiences daily in an innovative workplace that grows stronger every day. We are leaders and pioneers in the development, real estate incorporation, and timeshare businesses in Brazil's North region, and we are expanding across the entire national territory. Join us and be part of this market revolution! **Responsibilities and Duties** Supervise waiter and commis teams, monitoring service delivery and providing guidance to reinforce learning of service techniques and execution of tasks outlined in the daily operational checklist; Conduct comprehensive rounds across all departments, verifying checklist execution and completion to ensure adherence to company standards, performed daily; Validate stock levels and storage conditions of beverages at each point of sale, verifying compliance with established procedures to guarantee appropriate quality when serving guests, performed daily; Be responsible for overseeing overall guest service across all service areas, evaluating service quality delivered by commis and waiters, with the purpose of correcting behaviors and delivering proper guidance, performed daily; Be responsible for overseeing the closing procedures of all food and beverage departments, following the checklist to verify whether shifts are concluded in an organized manner, enabling appropriate handovers and seamless transition to the next shift, performed daily; Attend to guests by visiting tables, checking service quality, and resolving issues promptly to maintain guest satisfaction with the company, as needed; Request supplies from points of sale by entering data into requisition forms to maintain minimum stock levels, performed weekly; Perform cash register closing reconciliation, supporting the operator to ensure accuracy of amounts, performed daily. **Requirements and Qualifications** Relevant work experience and completed high school education. **Additional Information** On-site meals, chartered transportation, health insurance, dental insurance, and life insurance. Since 2014, we have pursued a path of accelerated growth and today stand as a market reference in timeshare. Specializing in high-end resorts, we operate integrally across all process stages: real estate incorporation, timeshare sales, construction, delivery, hospitality, and customer experience—always focused on **entrepreneurship with excellence** and innovation. We operate across Brazil’s North, Northeast, Central-West, and South regions, with over 30 locations including resorts, construction sites, sales offices, telemarketing centers, and our corporate unit—contributing to regional development and generating a **positive impact on people and communities.** Our mission is to multiply happiness, **caring for people**, creating memorable experiences, and providing a welcoming, collaborative environment for everyone. Here, we believe that **overcoming challenges with optimism** is essential for growth. Our team comprises passionate professionals who take **ownership** of their careers and continuously pursue personal and professional development. If you seek a place where your talent can make a difference and your career can grow alongside the company, your future is at GAV Resorts. **Join us in multiplying happiness!**
