Description: Make things happen within a highly engaged team that seeks to learn every day, providing our customers with high-quality and excellent IT infrastructure, security, and monitoring. Thus, we expect you to engage with us, be someone who strives to deliver the best for yourself, for our customers, and for our Strati team—always aiming, in various ways, to become an expert in what you do. Responsibilities and Duties * Support local Level 1 (N1) support requests; * Assist and guide users (in person and remotely); * Open, register, and track technical tickets; * Help identify and resolve issues related to workstations, software, and peripherals; * Support the installation and configuration of equipment (computers, printers, corporate mobile devices); * Provide basic network support (connectivity, cabling, access points); * Manage the IT equipment inventory; * Escalate more complex tickets to higher support levels. Requirements and Qualifications * Completed or currently pursuing a Bachelor’s degree in Information Technology or related fields. * Prior experience in technical support (Level 1 or similar); * Knowledge of Windows and Office 365 suite; * Basic understanding of networking; * Strong communication skills, organizational ability, and eagerness to continuously learn. 2512300202491493737