Have you ever considered joining a company with over **6,000 employees** and continuous growth? Our **Call Center** comprises multiple departments—and now you have the chance to join this team! We are seeking people with disabilities to work as our Customer Service Agents, providing inbound support to policyholders, answering customer questions about services, and directing them according to their needs. Area of operation: **B4B.tech – Autoglass Group** If you are communicative, enjoy helping others, and seek a company where you can **grow together**, this is your place! * **All our job openings are open to people with disabilities. Visit our careers page (****https://carreiras.autoglass.com.br/)** **to view available opportunities.** **Responsibilities and duties** Responsibilities and duties: * Handle customer calls courteously and empathetically, conveying a smile through your voice; * Accurately and systematically register all interactions in the system; * Monitor and follow up on pending customer requests, ensuring resolution of all inquiries. Key competencies that distinguish our call center agents: * **Time management:** Serve customers within established timeframes, ensuring agility and efficiency in service delivery. * **Active listening and customer focus:** Understand and address customer needs, offering appropriate and empathetic solutions. * **Quality:** Perform tasks in accordance with defined processes and standards, ensuring excellence in service. * **Commitment:** Act responsibly and diligently to fulfill departmental requirements. * **Attention to detail:** Maintain care and precision throughout every stage of service, avoiding errors and rework. **Requirements and qualifications** * **Exclusively for People with Disabilities;** * Must be over 18 years old; * Completed high school education; * Basic knowledge of Microsoft Office Suite; * Availability to work on a 6x1 rotating schedule (Saturdays, Sundays, and holidays); * Availability to work morning/afternoon/evening or overnight shifts (workload: 6h40\); * Dynamism and proactivity; * Strong communication skills and interest in interpersonal relationships. **Preferred qualifications:** * Technical or higher education in administrative, management, or related fields; * Experience in customer service roles. **Additional information** **What does the Autoglass Group offer?** **To support your daily life:** Fixed salary; Transportation allowance; Meal or food allowance; Opportunity to work and exchange knowledge daily with an exceptional, welcoming team; eConsig: An app for requesting payroll-deducted loans; Allya: Discounts at numerous everyday establishments and services—including restaurants, supermarkets, pharmacies, cinemas, physical and online stores, undergraduate and graduate courses, language schools, gyms, and much more; Oh! We also celebrate Autoglass Group Employee Day by sending a small gift to every employee. **To support your physical and mental health:** Health insurance plan with no co-payment for employees with disabilities (PwD); Health insurance plan with no monthly fee for dependents; Optional dental plan, extendable to dependents; Psychological counseling; Maternity program with extended maternity leave; ‍ Wellhub optional (gym discounts). **To advance your career:** Opportunities for professional growth; Culture of feedback and development; Access to the Autoglass Group’s Corporate Education Portal, featuring over 200 free courses with certificate issuance; Galena: Discounts on over 150,000 courses for employees; A highly collaborative and challenging work environment. At Autoglass Group, you’ll find growth opportunities and a strong culture of innovation and continuous improvement! **To enhance your in-office workday:** Morning and afternoon coffee breaks; Cafeteria; ‍️ Relaxation moment: On-site relaxing massage; ‍️ Rest room; Beauty salon. **Join the Autoglass Group!** We are a Brazilian group that believes innovation and technology can drive business development, evolution, and human empowerment; optimize processes; and deliver high-quality services and products. Our journey began with **Autoglass**, an extensive network of over 80 stores across Brazil, focused on automotive glass and parts sales. Our growth opened doors to new businesses integrated into the Group. Today, we are also a market reference in insurance and affinity services through **Maxpar**. In our most recent chapter, we launched a new pillar focused on innovation, technology, and operational digitalization—represented by **b4b tech**. We believe that, collectively, our businesses can generate positive economic, social, and environmental impacts in the markets we serve, in the lives of our employees, and in the communities where we operate. Ultimately, we exist to provide solutions that improve people’s lives—a purpose that unites and strengthens all our businesses. If you identify with a company that values diversity, respect, ethics, tolerance, social responsibility, and the constant pursuit of innovation and continuous improvement, build your career with the Autoglass Group!