Description: Apply quickly via email: Requirements and qualifications: * Bachelor's degree in Administration, Communication, or related fields * Minimum 1 year of experience in reception or customer service * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) * Strong verbal and written communication skills in Portuguese * Proactivity and attention to detail Desirable: * Familiarity with management software (e.g., SAP, Microsoft Teams) * Experience in telephone customer service within a call center environment * Multitasking ability and skill in prioritizing tasks * Intermediate English fluency Responsibilities and duties: * Improve customer experience by +20%, as measured by internal surveys * Reduce average waiting time for service by 15% * Contribute to operational efficiency through calendar organization, resulting in +10 hours of work saved per week * Directly impact team engagement by maintaining a welcoming workplace environment Benefits: Transportation allowance, Meal allowance, Dental plan, Health insurance Working hours: Shift-based: 6:30 AM to 6:30 PM (12-hour shifts on a 12x36 schedule) Skills: Education: Completed high school 2512150202201303251