Backoffice Assistant I

Description

Job Summary: Professional to handle administrative routines, analyze and resolve Service Orders, support internal teams, and serve customers. Key Highlights: 1. Customer service and support for internal clients and health insurance operators 2. Execution of administrative and operational routines 3. Support to various departments within the company We are Benevix: A place for motivated, happy people who deliver results! Our mission is to enable more people to access health-related products and benefits. We are also innovative and constantly seek new ways to surprise our customers, who are always our top priority. We believe people are unique and deserve fair recognition for their achievements. Each employee plays a vital role in achieving our mission every day. Therefore, as a core strategic principle, we strive to value our professionals, fostering learning and personal and professional development. Our essence lies in caring, with simplicity, humility, and discipline as the foundation for efficiently overcoming challenges. This is who we are: We are Benevix! Join our team! **Responsibilities and Duties** * Update daily the spreadsheets designated for your department’s performance indicators; * Analyze and resolve Service Orders within the timeframe established by the department; * Support responses and follow up daily on emails received in shared mailboxes, whenever necessary; * Serve internal customers via TEAMS, in person, email, and phone, whenever necessary; * Participate in campaigns, events, and training sessions upon request; * Attend team meetings whenever necessary; * Provide support to Analysts, Supervisors, Coordinators, and Managers; * Submit service requests to health insurance operators, whenever necessary; * Send emails to health insurance operators whenever required to address beneficiary-related issues; * Perform updates and corrections of registration data in internal registration systems and operator systems; * Receive, verify, and process requests via movement and transfer forms in the registration system and with the operator; * Carry out other administrative tasks assigned to the department; **Requirements and Qualifications** **Mandatory Requirements:** Completed High School education; Proficiency in Microsoft Office suite; Logical reasoning, organizational skills, and strong communication abilities; Minimum 6 months of experience in administrative routines; **Desired Qualifications:** Experience in the health insurance industry; We are Benevix: A place for motivated, happy people who deliver results! Our mission is to enable more people to access health-related products and benefits. We are also innovative and constantly seek new ways to surprise our customers, who are always our top priority. We believe people are unique and deserve fair recognition for their achievements. Each employee plays a vital role in achieving our mission every day. Therefore, as a core strategic principle, we strive to value our professionals, fostering learning and personal and professional development. Our essence lies in caring, with simplicity, humility, and discipline as the foundation for efficiently overcoming challenges. This is who we are: We are Benevix! Join our team!