Scheduling Supervisor

Description

Job Summary: The Scheduling Supervisor oversees, develops, and plans team activities, monitors performance metrics, and prepares management reports. Key Highlights: 1. Leadership and development of scheduling operator teams 2. Monitoring productivity and conversion metrics 3. Development of strategies to increase appointments and results **Scheduling Supervisor:** The **UNIBE Pré\-Militar** has an opening for a **Scheduling Supervisor** in **Vitória \- ES**. If you have experience leading teams, telemarketing, customer service, or commercial management—and enjoy working with goals, metrics, and people development—this may be the ideal opportunity for your career. **Main Responsibilities:** * Supervise and develop the scheduling operator team; * Monitor productivity, conversion, and attendance metrics; * Plan and assign daily team tasks; * Conduct training sessions, provide feedback, and perform individual employee follow-ups; * Develop strategies to increase appointments and improve unit results; * Monitor call and WhatsApp service quality; * Prepare management reports and track goal achievement; * Collaborate with commercial, finance, and academic departments to ensure unit performance. **Requirements:** * Currently enrolled in or graduated from a bachelor’s degree program in Business Administration, Commercial Management, Marketing, Management Processes, or related fields; * Experience in team leadership, telemarketing, customer service, sales, or client relationship management; * Knowledge of performance indicators (KPIs) and goal-oriented management; * Strong communication skills, organizational ability, and leadership profile. **Work Location:** Vitória \- ES Compensation: R$1\.621,00 \- R$2\.200,00 per month Benefits: * Transportation allowance Work Mode: On-site