Technical Support Analyst

Description

Job Summary: As a Technical Support Analyst, you will be responsible for diagnosing issues, guiding customers, and ensuring efficient resolution of technical requests within a fintech environment. Key Highlights: 1. Innovative fintech environment with continuous learning 2. Direct contact with customers and real-world solutions 3. Opportunity to propose improvements and advance professionally **Job Description — Technical Support Analyst (Fintech)** **About Fazpay:** A fintech founded in Espírito Santo in 2020\. Our mission is to **“fintech-ify” businesses and simplify access to financial services.** We develop digital financial solutions for companies seeking efficiency in payments, financial management, and integration with the financial system. We seek individuals who believe in innovation within the financial market and wish to participate in building solutions that impact real businesses. **What You’ll Find Here:** * A small team with big thinking * An innovative fintech environment * Continuous learning in technology and payment methods * Direct contact with customers and real-world solutions * Opportunity to propose improvements and advance professionally **The Support Team:** Our support team ensures the smooth operation of our solutions and delivers the best possible customer experience. You will serve as a connector between: * Customers * Technology team * Business team Your role will be to **diagnose problems, guide customers, and ensure efficient resolution of technical requests.** **Your Challenges:** * Provide technical support and assistance to customers * Diagnose and resolve issues related to systems and payment methods * Support customers in using our platforms * Monitor and ensure timely resolution of support tickets * Collaborate with internal teams (technology, product, sales) * Document support interactions and maintain organized records * Identify opportunities to improve processes and systems **What We Expect From You:** * Strong communication and organizational skills * Analytical and solution-oriented mindset * Ease in interacting with customers * Ability to learn quickly * Interest in technology and financial products **Desired Knowledge (Nice-to-Haves):** * Experience in technical support or customer service * Knowledge of payment methods (POS terminals, TEF, acquiring, etc.) * Experience with ERP systems or integrations * Basic understanding of networks, systems, or APIs * Experience with support or ticketing tools **Job Details** * **Position:** Technical Support Analyst * **Employment Type:** Full-time * **Work Mode:** On-site * **Location:** Vitória – ES * **Employment Contract:** CLT * **Salary:** R$2\.500,00 to R$3\.500,00 (based on experience) **Working Hours** * Monday to Friday * 44-hour weekly schedule. **Employment Type** Full-time, CLT permanent position. Employment Type: Full-time, CLT permanent position, Freelance / PJ Contract Duration: 12 months Compensation: R$2\.500,00 \- R$3\.500,00 per month Work Location: On-site