Description: Education: * Completed high school with a professional technical course in Computer Science, Electronics, or Electrotechnics; OR * Undergraduate degree (bachelor's or technologist) in a technological field, either in progress or completed. Technical Knowledge: * Knowledge of hardware and data and voice network infrastructure is desirable. * Configuration of Microsoft networks and network devices. * Maintenance of desktops and notebooks. Skills: * Strong communication, organization, and ability to work in a team. * Proactive profile with solution-oriented mindset. Advantages: * Technical certifications (e.g., CompTIA, Microsoft, Cisco). * Prior experience in on-site support. * Providing on-site technical support to users. * Performing preventive and corrective hardware maintenance on desktops and notebooks. * Installing, configuring, and supporting corporate operating systems and applications. * Performing basic configuration of Microsoft networks and network devices. * Supporting data and voice network infrastructure, ensuring connectivity and proper operation. * Logging and tracking technical support tickets, ensuring adherence to deadlines and service quality. * Escalating complex issues to higher-level support, maintaining clear and accurate communication. 2512150202201607956