Description
Job Summary:
First-level technical support professional for users, responsible for installation, configuration, maintenance, and support across various IT areas.
Key Highlights:
1. In-person and remote technical support for users
2. Installation and maintenance of IT equipment
3. Support for infrastructure and information security projects
**Requirements:**
* Technical or undergraduate degree in IT or related fields (currently pursuing or completed)
* Prior experience in technical support
* Proficiency in Windows and Microsoft 365
* Basic networking knowledge (IP, cabling, Wi\-Fi)
**Responsibilities:**
* First-level user support (in-person and remote technical support)
Installation, configuration, and maintenance of computers, laptops, and printers
* Network support (cabling, switches, Wi\-Fi, internet)
* Assistance with user account administration (Microsoft 365, SAP, internal systems)
* Management and organization of IT equipment inventory
* Basic SAP environment support (user guidance and incident ticket creation with consultation)
* Support for infrastructure, information security, and process improvement projects
* Assistance in IT vendor management (purchase orders, payments).