Reception Agent

Description

Job Summary: Responsible for providing humanized and high-quality customer service, registering customers, requesting health insurance authorizations, negotiating fees, and safeguarding information security. Key Highlights: 1. Humanized and high-quality customer service 2. Focus on information security and confidentiality 3. Development of negotiation and persuasion skills If your purpose is to inspire people to care for people, you are in the right place! Founded in Brasília by biochemists Janete Vaz and Sandra Soares Costa, Grupo Sabin has been operating in the market for 38 years. We have become a reference group in Diagnostic Medicine, offering more than 7\.300 healthcare services, including clinical analyses, imaging diagnostics, vaccination, and executive check-ups. Sabin also operates in Primary Health Care (PHC) through Amparo Saúde and launched Rita Saúde last year—a health service integration platform. We are recognized across Brazil and Latin America as one of the Best Companies to Work for over 18 consecutive years. Our strong organizational culture is built upon respect, development, diversity, and inclusion. We have over 6\.700 employees and operate across 12 states and the Federal District, with 323 units distributed from north to south of the country. Want to learn more about our brand? Visit www.sabin.com.br or follow us on our official social media: LinkedIn Sabin Medicina Diagnóstica \| Instagram @sabinmedicinadiagnostica \| Facebook Sabin Medicina Diagnóstica \| **Responsibilities and Duties** * Provide humanized and high-quality customer service at business units and/or other designated locations; * Register/update customer information in the service system; * Request health insurance authorizations according to each insurer’s established policy; * Deliver customer service considering all necessary information for test execution, while following the company’s defined process; * Negotiate fees and payment methods with customers (per company-aligned processes); * Perform other duties relevant to the position; * Safeguard information confidentiality and security, complying with information security and data protection policies and regulations. **Requirements and Qualifications** * Completed high school education; * Strong interpersonal skills; * Effective communication skills; * Negotiation and persuasion abilities; * Prior experience in customer-facing roles is desirable. **Additional Information** * **Daily-life benefits:** Transportation Allowance or Fuel Assistance, Meal/Voucher Benefit; * **Health and Well-being benefits:** Health and Dental Plans, Extended Maternity and Paternity Leave, Life Insurance; * *Benefits are subject to change.* A healthcare reference, distinguished in people management and female leadership, committed to sustainable best practices and actively engaged in the communities where it operates, Grupo Sabin was founded in the federal capital in 1984 by two entrepreneurs—Janete Vaz and Sandra Soares Costa. Today, it employs approximately 7,000 people united by the purpose of inspiring people to care for people. Present in 14 states plus the Federal District, the company delivers healthcare services with excellence, innovation, and socio-environmental responsibility across its 354 units distributed from north to south of the country. Grupo Sabin’s health ecosystem integrates a portfolio of businesses covering clinical analyses, imaging diagnostics, anatomical pathology, genomics, immunization, and executive check-ups. Additionally, it includes primary healthcare services, supporting population health management through coordinated care programs and pathways via Amparo Saúde, and the integrated health service platform—Rita Saúde—a digital solution partnering with pharmacies, physicians, and other healthcare professionals to ensure quality, efficient access to healthcare. With the goal of fostering entrepreneurship in healthcare, Grupo Sabin launched SkyHub.Bio in 2020—a dedicated innovation hub promoting and developing startups, encouraging partnerships, knowledge exchange, and the creation of business models grounded in science, efficiency, and customer experience to advance the healthcare sector. As a solid national company with a visionary outlook, well-established values, a genuine commitment to an ESG agenda, and healthcare and wellness services supporting customers’ health journeys across the country, Grupo Sabin maintains the Instituto Sabin. Since 2005, the Institute has implemented impactful social initiatives in communities where the company operates, focusing on improving quality of life, well-being, and prosperity—and fostering social innovation. To date, the Institute has positively impacted over 1.6 million people and 902 social organizations. Explore our selection processes and stay updated on available positions across Sabin units nationwide. After all, we invest in tailored processes designed to bring individuals aligned with our purpose and values into our Group. *Stay alert and avoid scams! We do not charge any fees at any stage of our selection processes.*