Job Summary: Junior IT Analyst to work directly with users, manage incidents in GLPI, participate in requirements gathering, and monitor IT infrastructure. Key Highlights: 1. Direct interaction with users and incident handling in GLPI 2. Participation in requirements gathering meetings 3. Monitoring and operations on IT infrastructure and networks The Frutal/MG industry is hiring a Junior IT Analyst responsible for: * Direct interaction with users, handling incidents in GLPI—either to resolve queries or implement improvements/corrections; * Occasionally participating in requirements gathering meetings; * Monitoring and operating IT infrastructure, printers, servers, switches, network links, cabling, general networks, desktops, and notebooks. **Requirements/Experience:** * Currently enrolled in or graduated from a Bachelor's program in Computer Science, Information Technology, or related fields; * Availability to work rotating shifts, including weekends; * Prior experience in user support or technical support; * Familiarity with asset monitoring and management tools such as ZABBIX. **Benefits:** * Health Insurance (Unimed) \+ Commuter Bus Service \+ On-site Meals \+ Life Insurance \+ Meal Voucher R$630.00 \+ Attendance Bonus R$120.00 \+ Monthly Product Pack.