**Responsibilities:** * Provide customer and technician support via chat and phone. * Register, monitor, and resolve requests and complaints. * Guarantee customer satisfaction by providing courteous, efficient, and resolutive service. **Requirements:** * High school diploma completed. * Proactive, empathetic, and patient profile, focused on effectively solving problems. * Ability to adapt to changes and quickly learn new processes. * Clear and effective written and verbal communication skills. * Ability to work in a team with good interaction among colleagues and customers. * Commitment and responsibility in performing assigned tasks and meeting deadlines. * Familiarity with computer tools and customer service systems. * Availability to work different shifts as required. **Preferred Qualifications:** * Previous experience in computer technology, optical fiber, computer networks, and customer service. **Additional Information:** * **Number of Positions Available:** 4 * **Working Hours:** 6:14 PM to 12:00 AM * **Work Schedule:** 6X1 rotating shift, part-time