**Responsibilities:** * Assist field technicians in managing and updating service appointment and installation schedules. * Respond to customer calls and WhatsApp messages, providing technical support and clarifying questions about appointments and services. * Monitor and adjust service schedules to ensure route optimization and timely fulfillment. * Track and prioritize open service requests, ensuring communication between technicians and customers. * Record and follow up on requests and incidents in the company's system. * Escalate more complex issues to advanced support technicians or management when necessary. * Keep customers informed about the status of their requests and any schedule changes. **Requirements:** * High school diploma. * Previous experience in customer service, preferably in technical support. * Basic computer knowledge (use of internal systems and management tools). * Proficiency with communication tools such as WhatsApp and telephone. * Strong organizational and time management skills to handle multiple appointments. * Ability to work under pressure and solve problems quickly and efficiently. * Good verbal and written communication skills. **Desirable qualifications:** * Prior experience with internet service providers or in technical support roles. * Basic knowledge of internet networks, modems, and routers. * Familiarity with ticket management and service request tracking systems. * Ability to handle conflict or customer dissatisfaction calmly and professionally. * Certifications or courses in customer service. **Schedule:** Availability to work on a rotating shift basis.