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Customer Service Technician - GOVERNADOR VALADARES/MG

VP of Engineering and Customer Services **Work Location: Governador Valadares – MG** To ensure our customers enjoy an enhanced experience with our services, we have established the Engineering and Customer Services team. The Engineering team is tasked with exploring emerging technologies, planning the telecommunications network, and driving technological expansion across our products and infrastructure. Meanwhile, the Customer Services team ensures speed and quality in repairing, installing, and maintaining fixed, mobile, and TV lines for both B2B and B2C customers. Through consistent project execution and strategic planning, we implement technological advancement across the company, thereby increasing network capacity. Would you like to join this team? Then come aboard! **Responsibilities and Duties** * Perform installation and maintenance of services requested by customers—both internal and external physical components—including telephone, data, and TV line installations and repairs, ensuring high quality and timely delivery to guarantee customer satisfaction. * Comply with requirements for maintaining the Occupational Health and Safety Management System and participate in occupational health and safety programs. * Understand Telefônica’s Environmental Policy and apply it to daily activities to uphold best practices in environmental management. **Requirements and Qualifications** * Completed high school education; * Valid and permanent driver’s license – **Category B**; * Experience and skills in manual or technical work (tools, wiring, outlets, electricity); * Experience in customer service; * Ability to work at heights and near electrical networks; * Proficiency in computer use, Windows, and Microsoft Office suite; * Willingness to travel; **Additional Information** Here’s what we offer you: At Vivo, we spare no effort in supporting and valuing our employees—not only offering excellent benefits, but also highly flexible ones. * Choose the ideal benefit for yourself and your dependents via a digital platform featuring multiple categories: Gym memberships, Meal Vouchers (VR), Food Allowance (VA), Pharmacy Assistance, Medical Insurance, Dental Insurance, and Life Insurance; * An exclusive Vivo offer featuring special discounts on landline, broadband, TV, and apps; * Eligibility for annual Bonus or Profit-Sharing Program (PPR); * Plan your future through our Private Pension Plan; * Parents: receive financial support for school, daycare, or babysitter expenses; * Enjoy a birthday day off (Day Off); * Participate in one of the largest corporate volunteer programs to help transform the world; * Take advantage of our Educational Development Program, which offers partnerships with educational institutions (with discounts), certifications, and online courses; * Accelerate your career through our Internal Recruitment Program—available across Brazil or internationally, as we operate in over 17 countries! #VivoMyCareer * Access a wide range of initiatives designed to improve your physical, emotional, and social well-being! Here, we promote #VivoWellBeing, encouraging our team to adopt healthy habits and enhance their quality of life! Our employees can access consultations with nutritionists, psychologists, social workers, telemedicine services, and more! **#JoinVivo** We are part of the Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society at large—building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization, and real-time choices, placing them firmly in control of their digital lives—with security, reliability, and the unmatched quality only Vivo delivers. To achieve this, we lead a digital transformation journey and are revolutionizing our company from within. Agile methodologies have been implemented enterprise-wide, enabling us to embrace the most innovative and collaborative ways of working. We foster a diverse and inclusive environment that stimulates creativity, drives innovation, and boosts engagement. We believe that **diversity**—in people, experiences, cultures, behaviors, skills, and attitudes—is a key differentiator, reflecting the society in which we live. We maintain a robust internal program anchored on five pillars: Gender, LGBTI+, Race, Persons with Disabilities (PcD), and Over-50s—to ensure a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting differences, and embracing inclusion. Currently, we **connect approximately 357.5 million internet, mobile and fixed-line telephony, and pay-TV access points.** As a benchmark in 4G mobile telephony and ultra-high-speed fixed broadband, we provide the market-leading pay-TV service with the highest number of HD channels and numerous online applications. To ensure our customers enjoy an enhanced experience with our services, we have established the Engineering and Customer Services team. The Engineering team is tasked with exploring emerging technologies, planning the Vivo network, and driving technological expansion across our products and infrastructure. The Customer Services team ensures speed and quality in repairing, installing, and maintaining fixed, mobile, and TV lines for both B2B and B2C customers. Through consistent project execution and strategic planning, we implement technological advancement across the company, thereby increasing network capacity. We believe that delivering the best experience to our customers begins with delivering an outstanding experience to our employees. **#JoinVivo**

R. Santos Fernandes de Sá, 140 - Chonim de Cima (distrito, Gov. Valadares - MG, 35109-000, Brazil

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