Job Summary: Responsible for monitoring activities, analyzing indicators, and improving processes within a company that values development and innovation. Key Highlights: 1. Opportunity for development in an innovative company 2. Monitoring of activities and analysis of indicators 3. Continuous improvement of processes We work tirelessly to connect people. Therefore, working at VERO is the ideal opportunity for those who enjoy challenges. More than that, it is an opportunity to acquire knowledge and grow within a forward-looking company. Our team is expanding—please see below for more information about this position. **Responsibilities and Duties** * Responsible for monitoring the activities of the rescheduling and customer visit confirmation team; * Analyze indicators and track the effectiveness of procedures performed; * Review and improve the processes within the area of operation. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Prior experience in customer service is desirable; * Availability to work flexible hours; * Good diction and agility; * Previous customer service experience is a plus. **Additional Information** #### **Working Hours:** **08:00 TO 18:00 MONDAY TO FRIDAY** #### **ALTERNATING SATURDAYS** #### **We Offer:** * Performance-Based Bonus Program (PPR) * Medical and Dental Assistance * Meal and Food Allowance * Life Insurance * PAS (VERO Social Assistance Program) * One paid day off during your birthday month * Corporate University * Totalpass (Discounts at Gyms/Sports Facilities) * Childcare Assistance * Assistance for Children with Disabilities * Internet Allowance This position is open to applications from candidates with disabilities (PCDs). At VERO, we value Diversity because we believe it is essential to share ideas and diverse perspectives to deliver the representation our customers need! VERO values Privacy and Personal Data Protection. The candidate’s personal data will be processed in accordance with our Privacy Policy available on our website https://verointernet.com.br/politica-de-privacidade/, under the dedicated section “WHEN YOU APPLY FOR ONE OF OUR JOB OPENINGS”. We are **VERO**, Born from the combination of service quality and agile customer support to simplify the world for every client. Today, VERO is one of the largest broadband providers in Brazil, serving over one million subscribers. Our purpose is to lead the (r)evolution in customer experience—beyond connectivity. It is not just about doing more, but about doing better. Our services serve as bridges enabling people to access knowledge, entertainment, and interactions with quality and speed. We know each person has their own world—and we pay attention to what their world needs. **VERO—AS BIG AS YOUR WORLD!**