Implementation Consultant

Description

Job Summary: Customer-facing professional focused on implementation, support, training, and retention, ensuring customer satisfaction and correct product usage. Key Highlights: 1. Multichannel customer service and strategic client visits 2. Planning and monitoring the onboarding of new clients 3. User training and support, with a focus on satisfaction **Main Responsibilities:** * Provide customer service via digital channels, conferences, and in person; * Conduct on-site visits for monitoring, support, and strategic alignment; * Plan, organize, and monitor the implementation schedule for new clients; * Deliver in-person and online training sessions for users and teams; * Ensure customers use the product correctly; * Address questions, requests, and potential inconsistencies; * Log and track requests in the internal system; * Maintain active relationships with the client portfolio to promote retention and satisfaction; * Identify opportunities to improve customer service and implementation processes; * Collaborate with internal departments to ensure timely and high-quality deliveries. **Required Qualifications:** * Completed or ongoing undergraduate degree (Business Administration, Accounting, Systems Analysis and Development, or related fields). * Experience in customer service; * Availability for travel and in-person visits; * Strong verbal and written communication skills; * Organizational and calendar management skills. * Availability for travel. **Preferred Qualifications:** * Experience in system implementation; * Knowledge of TMS tools; * Consulting mindset with a focus on customer experience; * Clear and concise communication; * Time management and organization; * Proactivity; * Problem-solving skills; * Results-oriented mindset and customer satisfaction focus;