Technical Support Analyst I

Description

Job Summary: We are seeking proactive and flexible professionals to work in patient support, information registration, and treatment analysis. Key Highlights: 1. Commitment to the pursuit of continuous improvement. 2. Conduct active and responsive program support. 3. Pharmaceutical care assessment and treatment adherence analysis. We seek individuals who can help us fulfill our purpose of **more health for more people**. If you are a proactive professional, adaptable to change, and committed to the pursuit of continuous improvement, **join us**! **All our positions are open to persons with disabilities (PwD)** **Responsibilities and Duties** * Provide active and responsive program support; * Register and complete patient enrollment; * Record information in the CRM enrollment system; * Identify, record, and report adverse events to the laboratory; * Complete the program reconciliation spreadsheet when reporting an adverse event; * Perform daily Ura test and e\-mail check; * Release orders; * Assess patients' pharmaceutical care; * Analyze and validate patients' treatment adherence; **Requirements and Qualifications** * Completed or currently pursuing a Bachelor's degree in Nursing or Pharmacy; * Prior experience in patient support; * Experience supporting Health Insurance Operators is a plus; **Additional Information** **Benefits:** * Meal Voucher or Food Allowance; * Medical Assistance; * Dental Assistance; * TotalPass; * BMC – Enhanced Care Benefit: pharmaceutical products at special prices for employees. * PDS (Superior Performance Bonus); * Partnerships and Agreements (SESC, universities, restaurants, leisure, culture, etc.); * Educational Development Platform and Development Programs; * Pregnancy Program; **Location**: Vila Olímpia, SP **Work Model:** Hybrid **Working Hours:** 8:00 AM to 6:00 PM | Monday to Friday We are **GrupoSC**: the industry’s extension, delivering customer solutions focused on patients and consumers, formed by major brands such as SantaCruz, Panpharma, and Oncoprod. Recognized in the market, we bring reputation, legacy, and expertise built over 70 years. We offer a wide range of solutions that connect innovation to distribution through a logistics operation that picks over 4.8 million units and performs 80\.000 deliveries daily. All this is possible only through the dedication of our team—over 15,000 employees across Brazil—driven by our core pillars: **Credibility**, **Attitude**, and **Empathy**.