Senior Collections Analyst

Description

Job Summary: Professional to lead collections management, customer negotiations, and delinquency report analysis. Key Highlights: 1. Lead debt collection negotiations with customers 2. Analyze and consolidate delinquency reports 3. Generate various debt negotiation plans **WHO WE ARE** ============== We are a company dedicated to simplifying daily operations and enhancing the productivity of our customers and partners by removing growth barriers and enabling unlimited scalability for any business. Our unified platform covers vital areas, including cloud computing, data, cybersecurity, and a marketplace full of possibilities. The reliability of our platform is backed by nine out of ten customers, 80% of whom are leaders in their respective industries. **Join us as a Skyowner!** **RESPONSIBILITIES AND DUTIES** ----------------------------------- * Update customer history and verify statement movements; * Lead collections activities through solution definition, negotiation, and direct customer interaction; * Monitor and enforce adherence to the collections escalation framework by BackOffice teams per corporate guidelines; * Extract, analyze, and consolidate delinquency and Allowance for Doubtful Accounts reports; * Make collection calls to customers; * Monitor the settlement process; * Generate other types of debt negotiation plans (installment plans, extensions, cash flow adjustments, renegotiations). **REQUIREMENTS AND QUALIFICATIONS** ------------------------------ * Bachelor’s degree in Economics, Accounting, or related fields; * Experience with collections department routines; * Intermediate Excel proficiency; * Intermediate English or Spanish proficiency; * Experience with SAP system. **WHAT WE OFFER** -------------------- * Medical Assistance (Bradesco) * Dental Assistance (Bradesco) * Flexible Meal Allowance * Transportation Allowance * Childcare Assistance * Language Learning Assistance * TotalPass * Life Insurance * SESI Partnership * Birthday Day Off