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Job Summary: Join the Infrastructure Operations Center, monitoring critical IT environments and contributing to the continuous improvement of technological solutions. Key Highlights: 1. Vibrant culture focused on innovation and customer respect. 2. Freedom to explore skills and collaborate with brilliant minds. 3. Opportunity to shape the future of technology. At Hitss, innovation is our fuel, curiosity is our engine, and respect for the customer is our compass. If you are driven by passion to create disruptive technological solutions, constantly seek challenges that push the boundaries of what’s possible, and believe that putting the customer first is the key to success, then you’re in the right place. We seek individuals who stand out, think outside the box, and are willing to explore new horizons. Here, every idea is valued, every question is encouraged, and every challenge is viewed as an opportunity for learning and growth. Join us and become part of a vibrant culture where innovation is fueled by relentless curiosity and respect for the customer permeates all our actions. Here, you’ll have the freedom to explore your skills, collaborate with brilliant minds, and shape the future of technology. If you’re ready to join a company that believes talent is the key to success, send us your resume and join our team. We look forward to meeting you and jointly driving the next generation of technological solutions. **Come be a Hit!** **Responsibilities and Duties** * Work at the Infrastructure Operations Center (IOC), performing continuous monitoring of critical IT environments; * Monitor infrastructure and applications using tools such as Zabbix, Grafana, SolarWinds, VMware vRealize Operations, Splunk, and PRTG Network Monitor; * Monitor environments to identify alerts, anomalies, and performance trends, performing initial validation of monitoring events; * Support initial analysis and handling of incidents, contributing to rapid service restoration; * Record, classify, and escalate incidents according to established operational procedures and workflows; * Provide support to technical teams by sharing relevant information for fault analysis and resolution; * Contribute to the continuous improvement of monitoring dashboards and alert rules, focusing on proactivity and operational efficiency; * Ensure adherence to established service level agreements (SLAs); * Provide user support and assistance with the use of IT services and applications. **Requirements and Qualifications** **Required Qualifications** * Bachelor's degree in Computer Science, Information Systems, Engineering, or related field, either in progress or completed; * Knowledge of monitoring tools such as Zabbix, Grafana, SolarWinds, Dynatrace, Splunk; * Ability to configure and perform necessary adjustments to infrastructure and metric monitoring; * Development of dynamic dashboards for infrastructure monitoring; * Basic knowledge of Unix/Linux and Windows operating systems; * Familiarity with IP networking, including switches, routers, firewalls, IP addressing concepts, subnet masks, gateways, routing, VLANs, Wi\-Fi, Firewall, and IPS; * Experience with databases such as MySQL, SQL Server, Oracle, among others; * Knowledge of virtualized environments; * Understanding of ITIL, GMUD, SLA, problem and incident management, and change advisory boards; * Support for Windows Server, Linux distributions, and Windows versions 7, 8, 10, and 11; * Practical knowledge of Unix/Linux and Windows operating systems is required, including ability to perform basic checks, read logs, and analyze services. Additional knowledge in networking and infrastructure will be considered a plus. **Desired Qualifications** * Experience in incident management and monitoring; * Proficiency in monitoring tools such as Zabbix, VRops, Grafana, Dynatrace, Jira; * Desired certifications: ITIL, CCNA, CCNP, Zabbix, JNCIA, JNCIS; * Knowledge of process and workflow automation; * Experience with virtualization and maintenance of environments such as VMware, KVM, Xen, Hyper\-V; * Solid understanding of networking concepts, including DNS, DHCP, NTP, TCP/IP, FTP, and Firewalls. **Additional Information** Want to see all our open positions? Visit our page: Hitss \- Careers https://globalhitss.gupy.io/ **Important: All our job openings are open to professionals with disabilities, gender equity, and racial/ethnic equity.** HITSS BRASIL is a multinational company within the Claro Group, operating for over 30 years in digital solutions and IT services across 7 countries. Combining unparalleled experience and specialized expertise, our 5\.000 employees are committed to creating the new every day. We bet on innovation with integrity and strive to develop inclusive, responsible, and sustainable solutions to serve our employees and customers. **Through our diversity and inclusion pillar, everyone has equal opportunities to build their career.** We make no distinction based on gender, religion, race, sexual orientation, social status, or disability. If you enjoy challenges, trends, agile and innovative processes, this is your place. Junte\-se a nós!
