Customer Advisor

Description

Job Summary: A professional responsible for customer service, sales area organization, pricing, merchandise replenishment, and cash register operation, with a focus on excellence and goal achievement. Key Highlights: 1. Excellent customer service and organization of the sales area 2. Merchandise management and cash register operation 3. Customer acquisition and performance tracking FEMALE POSITION. KEY RESPONSIBILITIES: Schedule: 6 days on, 1 day off Customer Service: Deliver excellent customer service, ensuring a positive and impactful customer experience. Sales Area Organization: Ensure the sales area is always clean and well-organized, following standard operating procedures (SOPs). This includes: Table displays (tables folded neatly by size). Rack displays (organized by size, using correct hangers according to product families and categories). Daily inspection at store opening and closing, maintaining a tidy and clutter-free area. Pricing Verification: Verify that prices displayed on racks and shelves match the products correctly and are up-to-date, ensuring all items are properly priced. Fitting Room Returns: Return items left in fitting rooms by customers who decided not to purchase them after trying them on. Pinning and Hanger Placement: Organize and correctly position garments, including pinning and hanger placement. Merchandise Replenishment: Replenish merchandise daily according to sales volume and store needs, opening and unpacking boxes to ensure efficient restocking in both inventory and sales areas. Shoe Lacing: Lace shoes properly and organize them to facilitate display and customer visibility. Fitting Room Schedule: Adhere to the fitting room schedule, inspecting and cleaning fitting cabins after customer use. Clothing Ironing: Iron wrinkled clothing to ensure items are presentable to customers. Merchandise Allocation: After merchandise is received by the store auditor, allocate products either to the sales floor or to inventory, ensuring proper storage. Cash Register Operation: Process customer purchases via PDVs (Point-of-Sale terminals). Upsell additional items (suggest complementary products). Process installment sales with interest (PCJ). Sell financial services and insurance offered by the company. Process merchandise exchanges per store policy. Store Card Customer Acquisition: Conduct in-store customer acquisition for enrollment in the store card. Performance Tracking: Monitor daily store results and targets, continuously striving to improve performance indicators. DESIRED QUALIFICATIONS (NOT MANDATORY): Previous experience in customer service and/or sales; Ability to organize and maintain sales environments; Commitment to store goals and service excellence. ESSENTIAL REQUIREMENTS: Completed or currently pursuing high school education. BENEFITS: Meal Voucher Transportation Voucher TotalPass Medical Assistance Product Discount - Monthly Bonus - Upon achievement of performance targets Corporate University Employment Type: Direct Hire (CLT) Salary: R$2.050,00 - R$2.100,00 per month Benefits: * Medical assistance * Dental assistance * Meal voucher * Transportation voucher Work Location: On-site