EXTERNAL CLASS ADVISOR

Description

**JOB SUMMARY:** The External Advisor is responsible for representing the company to graduating classes. They conduct on-site visits, meetings, and follow-ups, strengthening relationships with clients. They maintain class satisfaction, ensure adherence to schedules, and directly contribute to class loyalty toward the Group. **KEY RESPONSIBILITIES:** * Conduct on-site visits to classes for follow-up and alignment of process stages. * Ensure timely responses to committee groups within a maximum of 24 hours, providing information, clarifying doubts, and strengthening relationships. * Represent the company at events, meetings, and external gatherings, maintaining institutional image. * Monitor adherence to pre-event and official event schedules with classes. * Collect information and requests from graduates and relay them to the internal team. * Monitor class satisfaction, proposing solutions to ensure service quality. * Support decision-making regarding suppliers and budgets together with clients and consultants. * Identify opportunities for improvement and new class needs. * Ensure contractual commitments are fulfilled as agreed. * Collaborate with other company departments to ensure efficient event delivery. **REQUIREMENTS:** * Completed high school education * Prior experience in customer service, events, commercial representation, or client relationship management. * Experience in graduation ceremonies, social events, or corporate events is desirable. **ADDITIONAL INFORMATION:** * Working hours: 08:00–18:00 (Mon–Thu), 08:00–17:00 (Fri).