Description
Join our team!
Key Responsibilities:
* Supervise, guide, and motivate the customer service team.
* Monitor call center metrics, prepare reports, and develop action plans.
* Ensure achievement of individual and collective goals.
* Conduct team training and development programs.
* Support strategic negotiations and mediate discussions with key clients.
* Identify opportunities for process, product, and service improvements.
* Hold regular alignment and feedback meetings.
* Monitor customer interactions and suggest sales strategies.
* Support the commercial management team in defining policies and strategies.
Required Qualifications:
* Availability to work flexible hours.
* Opportunity for remote work (home office).
* Prior experience in team management.
* Completed or ongoing undergraduate degree.
* Fluent Portuguese and English (mandatory).
* Fluency in Spanish, French, or German.
* Residency in the state of São Paulo.
Opportunity for the Sumaré region.
**BENEFITS:**
* Health insurance;
* Dental insurance;
* Pharmacy benefit;
* Childcare allowance;
* Family salary;
* Discount club \- Commercial partnerships;
* Meal allowance or food voucher;
* Wellhub.
Compensation: R$1\.854,94 \- R$4\.000,00 per month
Benefits:
* Medical assistance
* Dental assistance
* Childcare allowance
* Commercial partnerships and discounts
* Life insurance
* Remote work
* Meal voucher
Work location: Hybrid remote work based in São Paulo, SP