Unit Manager

Description

Do you want to join one of the fastest-growing aesthetic companies in Brazil? Click the link and participate in our selection process. **See:** --------- * Flexible working hours; * Sales commission; * Transportation allowance; * Meal voucher; * Career development plan; * Discounts on procedures. **Job Mission:** -------------------- * Manage the team of employees at your unit and oversee activities related to sales, local inventory, and overall store administration, ensuring brand recognition and recall, as well as contributing to improved company profitability metrics. **A tip:** You will stand out if you demonstrate: * An obsession with progress; * A passion for overcoming challenges; * An owner's mindset toward the business; * A willingness to share knowledge; * An obsession with sales. **Requirements and Qualifications:** ------------------------------- * Completed undergraduate degree; * Proficiency in Microsoft Office (advanced Excel skills will be considered a plus); * Availability to work on a 6x1 rotating schedule (aligned with shopping mall operating hours); * Experience in people management and process management; **Recommended Responsibilities:** ---------------------------- 1\. Manage and develop a team to achieve results; 2\. Cooperatively meet the store's sales targets by fully leveraging your team's potential; 3\. Monitor employee attendance, uniform compliance, sales targets, and performance; 4\. Conduct periodic meetings with employees to share data and information regarding last month's sales and set new goals; 5\. Keep employees updated on company policies and procedures; 6\. Support employees in resolving any customer-related issues, whenever necessary; 7\. Conduct final interviews with candidates during the selection process to help choose profiles best aligned with the store's needs and characteristics; 8\. Identify the need for specific employee training to enhance team performance and/or interpersonal relationships; 9\. Launch internal motivation campaigns among employees to improve sales figures and job satisfaction; 10\. Define operational routines and delegate tasks among professionals under your supervision; 11\. Manage employee timekeeping records and prepare work schedules, leave planning, and vacation arrangements; 12\. Supervise, monitor, guide, and evaluate team members; 13\. Identify and recognize individual potential, strengths, and weaknesses, and encourage professional development; 14\. Encourage employees to generate new ideas and seek opportunities for service improvement; 15\. Serve as liaison between the sales team and injectors; 16\. Serve as liaison between customers and injectors; 17\. Attend to customers, explaining the service and providing specific information about application areas, durability, and pricing of Botox; 18\. Support the team in scheduling customer appointments; 19\. Complete sales reports, recording amounts and submitting them monthly to the franchisee and finance department; 20\. Monitor daily sales targets; 21\. Organize, clean, and supervise the store salon and treatment rooms; 22\. Represent the company at trade fairs and industry-specific events; 23\. Promote and sell services to store tenants and partners; 24\. Call customers who purchased services from the store to assess service effectiveness and quality; 25\. Contact customers via phone and WhatsApp to promote marketing campaigns; 26\. Check inventory levels of products used by injectors and request replenishment when needed; 27\. Answer incoming calls, whenever necessary; 28\. Open and close the store according to the schedule previously defined by the franchisee; 29\. Contact administrative departments in case of equipment or system malfunctions, subsequently informing the Commercial Manager of the reason for the request; 30\. Ensure cleanliness, maintenance, and integrity of company assets; 31\. Contribute to service quality and organizational result maximization; 32\. Perform additional duties as assigned by superiors within the scope of this position.