Support Analyst I (Taboão da Serra/SP)

Description

Job Summary: Support Analyst I responsible for installing, configuring, and maintaining IT equipment, operating systems, and software, including diagnosing and resolving incidents. Key Highlights: 1. Providing support, installation, and configuration of new IT equipment. 2. Analyzing and diagnosing incidents to resolve issues. 3. Maintaining and configuring Microsoft Windows and Active Directory environments. **JOB \| SUPPORT ANALYST I** **ABOUT THE POSITION:** * Work Location: Jardim Pedro Gonçalves, Taboão da Serra/SP (on-site) * Working Hours: 9:30 AM to 6:30 PM * Employment Type: CLT (Consolidation of Labor Laws) * Remuneration: R$2\.400,00 \+ Benefits **REQUIRED QUALIFICATIONS:** * Technical degree in IT (completed) or Bachelor's degree in IT (completed or currently pursuing); * Prior experience as a support analyst; * Solid experience in hardware maintenance; * Maintenance and configuration of Microsoft Windows 7 or later environments; * Basic knowledge of Linux operating systems; * Active Directory authentication technology; * Office 365 and Office 2016 or later suite; * Modem Desktop MD\-100 (Microsoft 365\); * Computer networks, both wired and wireless, TCP/IP protocol, encryption, and wireless network security; * Basic/technical English for reading. **RESPONSIBILITIES:** * Providing support, installation, and configuration of new IT equipment, and reconfiguration of previously installed equipment; * Analyzing and diagnosing incidents to resolve issues, occasionally collaborating with vendors and other professionals; * Supporting the installation and configuration of operating systems (MS\-Windows 7/8/10/11 or their technological successors); * Supporting the installation and configuration of native user tools on devices (MS\-Office Professional, MS Outlook, web browsers) or cloud-based tools (Office 365, Teams, OneDrive); * Installing standard, client-approved, and provided market software (antivirus agents, PDF readers, plug\-ins, etc); * Installing specific applications or information systems, provided procedures, manuals, or tutorials are available, and with vendor or developer assistance if required; * Verifying and identifying issues in cabling systems, performing basic and occasional infrastructure network configuration and repairs—for example: crimping network cables and physically installing access “switches” in racks (without configuration or programming); * Logging, tracking, monitoring progress, and resolving service requests in the ticket management system; * Documenting procedures for resolving known incidents and problems; * Keeping the knowledge base up to date. **BENEFITS:** * Meal Allowance \- R$30.00 per workday; * Transportation Allowance; * Life Insurance; * Health Plan "Dona"; * SESC Membership; * GoGood (gym membership plans) Minimum Education Level: High School (Secondary Education)