Junior Support Analyst - 26573

Description

Job Summary: Technical support professional for stores, responsible for equipment and system maintenance, incident handling, and direct user support, acting with proactivity and collaboration. Key Highlights: 1. Technical support for equipment and systems in store environments 2. Direct user assistance and support, with proactivity and collaboration 3. Diagnosis and resolution of hardware and software technical issues This position focuses on technical support for stores, involving maintenance of equipment and systems used in operations. The professional will handle incident tickets and provide direct support to users. Teamwork and cross-departmental collaboration are expected. The ideal candidate should be proactive, possess strong communication and interpersonal skills, and demonstrate commitment, organization, and punctuality in daily activities. **Responsibilities** – Provide technical support for equipment used in stores – Perform support and maintenance on operating systems and applications – Handle and log user incident tickets – Diagnose and resolve hardware and software technical issues – Ensure proper operation of systems and equipment in stores – Assist users in utilizing technological systems and tools **Requirements** – Experience or knowledge in technical support for equipment and systems – Experience handling incident tickets and providing user support – Ability to work effectively in a team – Proactive attitude – Strong communication and interpersonal skills – Commitment to deadlines and tasks – Punctuality and responsibility in daily work **Preferred Qualifications** – Prior experience in technical support within retail/store environments – Basic knowledge of hardware and software maintenance – Familiarity with ticketing systems (Service Desk) – Fundamental understanding of networking and basic infrastructure – Aptitude for learning new systems and tools – Collaborative and adaptable profile suited to diverse scenarios – Organizational skills and sense of priority when addressing requests **Additional Information:** Work Model: On-site Work Location: Itaquaquecetuba Region Working Hours: Business hours from Monday to Thursday, 08:00 to 18:00, and Friday, 08:00 to 17:00 Employment Type: PJ