Description
Job Summary:
A collections professional focused on negotiating overdue debts, providing active and reactive customer service, and offering strategic support.
Key Highlights:
1. Experience in collections, preferably with banking products.
2. Negotiation and persuasion skills.
3. Proactive communication for multichannel customer service.
Description:
* Proficiency in Microsoft Office Suite
* Experience in collections \- Banking product experience is a plus;
* Persuasive ability;
* Strong communication skills and proactivity.
* Conduct active and reactive customer service (Phone, WhatsApp, and Email) to negotiate overdue contracts;
* Support strategy departments;
* Negotiate overdue debts with customers
Working Hours: Tuesday to Friday, 11:00 AM to 8:00 PM; Saturday, 8:00 AM to 5:00 PM
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