Support Technician

Description

Job Summary: IT professional focused on Level 2 support, responsible for hardware maintenance, installation, configuration, and user assistance, with certifications in ITIL 4 and Microsoft 365. Key Highlights: 1. Specialized on-site and remote support 2. Hardware maintenance and equipment configuration 3. ITIL 4 Foundation and Microsoft 365 certification **Level 2 Support Technician** **Education:** * Completed bachelor's degree in Information Technology; or * Currently enrolled in a bachelor's program in Information Technology for at least 12 months. **Mandatory Training:** * Quality of service desk user support or user relationship management; * Preventive and corrective maintenance of microcomputers and peripherals (hardware); * Information security; * Professional conduct and ethics; * Microsoft 365 Fundamentals (MS\-900\); Public service delivery; * ITIL 4 Foundation. (See note below) **Scope of Responsibilities:** * Specialized on-site and remote support * Hardware maintenance * Equipment installation and configuration * Execution of project-based services (on-demand) * Testing, diagnostics, and validation * Backup/restoration * Inventory management and CMDB updates Minimum Education: Bachelor's Degree